Business Details
About
Mexican Restaurant
Chipotle Summit is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,080 reviews
5 stars
480
4 stars
222
3 stars
95
2 stars
55
1 star
228
What are people saying?
AI-generated from recent customer reviews
Inventory Issues
Customers frequently reported that the restaurant was out of various food items, including staples like rice, lettuce, and guacamole, leading to frustration.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking professionalism.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold items, small portions, and overall food quality.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Management Problems
Customers expressed concerns about poor management, including lack of oversight and inadequate staffing, contributing to a negative dining experience.
- CAChris Anderson3 days ago1.0Placed a catering order days in advance. Showed up to get it, and they had not even started. Meanwhile, half the people "working" are just chatting with each other. Guy tells me ten minutes and they'll have it ready. Thirty minutes later, still nothing, and the line to order food is out the door because everyone here was so useless. Finally the box comes out to be told there is no guac, and the meats are half full. Was supposed to feed ten adults and couldn't even feed eight children.
- MCManika CrewsDec 29, 20251.0They are always running out of items, one night it chips, next night its cheese, then lettuce, never no salad dressing, why stay open until.close if everything gone.. so unprofessional..
- TRTrevor RamseyDec 21, 20251.0Do not go here. Queso was cold, steak was cold, rice was hard just take the extra 2 miles up the road to the other chipotle location this place needs a new management or to be shut down I even had to ask for extra steak since they gave me probably 5 pieces with the first scoop. I basically had to pay more for cold steak
- SKsukeef khanDec 16, 20255.0This Chipotle offers cheaper prices compared to the other ones in the area. The quantity of food is also good, and the taste is satisfactory. The cleanliness of the seating area could be improved.
- JMJ. MillerDec 15, 20253.012/15/2025 Strike one! No lettuce? How can that be? No corn? What? Also, the line is so slow because of the one slow employee with no alacrity helping while another waits for you at the register without a thing to do but ask you what you ordered? Management, not present. Food mediocre. So much fail. Two more strikes and you're out...
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill offer at the Summit location?
Chipotle Summit offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Glen Allen, VA?
Chipotle Mexican Grill in Glen Allen is open daily from 10:45 AM to 10:00 PM.
Is online ordering available for Chipotle Summit, and where can I place an order?
Yes, you can order online through Chipotle's official order website or their Apple app using the provided links.
Does Chipotle Summit offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I earn rewards or receive exclusive offers at Chipotle Summit?
Yes, by signing up for Chipotle Rewards, customers can earn free food and access exclusive offers.
What is Chipotle Summit’s policy on food ingredients?
Chipotle uses 53 real ingredients, avoiding artificial colors, flavors, or preservatives and prioritizing humane and sustainable sourcing.
How can I contact Chipotle Mexican Grill at the Summit location?
You can contact them by phone at +1 804-290-7804 or by email at va.0460.summit@chipotle.com.
Are there any notable nearby restaurants where I can dine if I want a different cuisine?
Yes, nearby restaurants include Burgerworks for American-style burgers and Panera Bread for cafe-style dining and bakery goods.
What nearby businesses might I visit along with Chipotle Summit for other needs?
Nearby you can find Sarah Nails and Spa for beauty treatments and T-Mobile for Business for mobile phone services, making the area convenient for errands or pampering before or after your meal.
Is there a gym or fitness center near Chipotle Summit for combining dining with exercise?
Yes, USDrift and The Starz Program gyms are nearby, offering fitness and dance classes you can enjoy before or after dining at Chipotle.