Chipotle Mexican Grill

3.6
1072 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Summit is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10501 W Broad St, Glen Allen, VA
23060, United States

Hours

Reviews

3.6
1,072 reviews
5 stars
476
4 stars
223
3 stars
93
2 stars
55
1 star
225

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

While some customers praised the food quality, many reported issues with incorrect orders, missing items, and unsatisfactory portion sizes.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary practices by staff.

Inventory Management

Customers frequently noted that the location often runs out of key ingredients, impacting their ability to fulfill orders.

Staff Attitude

Many reviews pointed out a lack of professionalism and a negative attitude among staff, contributing to a poor dining experience.
  • CB
    Carlos B
    2 days ago
    5.0
    Stopped here for my son to get some lunch. Friendly staff, clean restaurant, and all the ingredients were available and fresh looking. Some other places look messy and the food looks dry which is off putting to me. My son was happy.
  • MM
    Marche
    Nov 12, 2025
    1.0
    Location is directly across the street from me. Less than. 30 second drive. The worst chipotle to go to. I work long days, came here 3 days in a row to the same items being “out”. They don’t say oh there’s x amount of time left before we have this product ready. Nope, just we out. How do you run out of rice, tomatoes, and guacamole? Then they sprinkle some attitude on top like they are upset you dare come support the business. No worries, I’ll go purchase all the items and we will have burritos made from home. I can pay around the same amount for all items and have leftovers. ✌🏾
  • SH
    Serge H
    Oct 14, 2025
    5.0
    This is the best Chipotle I've been to in probably 2-3 years.. I had food here three or four times now, and it's consistently great.
  • AL
    amber l
    Oct 11, 2025
    1.0
    Woman who works at the front counter, wearing a black mask with red hair and the star tattoo on her neck was extremely rude, talking super fast and then refused to serve us once we couldn’t understand her. Music was blasting customer has a hearing deficiency and did not appreciate being treated like that and rushed when she was just trying to order a bowl and a kids taco. Woman also continued to talk about customer right infront of them saying “she isnt about that” simply because the customer could not hear what she was asked. If you hate your job and don’t want to serve customers who may struggle to hear you, don’t work at chipotle. extremely unhappy with the experience and will not be back at that location.
  • MR
    Madi R
    Oct 9, 2025
    4.0
    Placed a mobile order and got it wrong. Absolutely no big deal at all and they remade it which I appreciate so much. The second order they just forgot the cheese and when I went up there to ask for a side of it, the lady said it wasn’t on my label so I just showed her my order on the app which is no big deal. But then she told me it would be extra and wouldn’t look at my order on the app. None of this was a big deal I’m just confused on why she was so rude about it?? I do not care about the order being wrong I know how the industry is. Everyone else was super helpful and I understand it’s a fast paced stressful environment. I’m giving 4 stars because this is my local chipotle and I like the people there.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill offer at the Summit location?

Chipotle Summit offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Glen Allen, VA?

Chipotle Mexican Grill in Glen Allen is open daily from 10:45 AM to 10:00 PM.