Business Details
About
Mexican Restaurant
Chipotle Nuckols Place is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
389 reviews
5 stars
163
4 stars
79
3 stars
32
2 stars
23
1 star
92
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported low food quality, including small portions, overly salty dishes, and undercooked ingredients.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Cleanliness
Several customers noted that the dining area and food prep areas were not clean, contributing to a negative dining experience.
Inconsistent Experience
Customers experienced inconsistency in food preparation and service, with some visits being satisfactory while others were disappointing.
Management Issues
Reviews indicated a lack of effective management, with staff not being properly trained or held accountable for their service.
- VJVaibhav Jha4 days ago1.0I rarely leave negative reviews, but this Chipotle location has consistently delivered an experience far below the standard of the brand. The portions here are extremely small, to the point where a regular bowl looks like a half-serving. When I politely asked about it, the staff were unnecessarily rude and insisted that the tiny portion was “what they usually give.” They even attempted to charge extra for what should have been a normal serving. It’s disappointing, especially because this location already has poor reviews on Google, and unfortunately my experience confirms those concerns. Chipotle’s corporate team should be aware that the management at this branch is hurting the brand and driving customers away. Until something changes, I strongly recommend that people avoid this location and visit another Chipotle in the area instead.
- VMVarghese MathewNov 3, 20251.0Wow! Not seen any location this bad so far. Portions are tiny :). unbelievable. NEVER AGAIN Chipotle !
- SPsportx ProNov 3, 20251.0One of the WORST Chipotle location you can ever imagine, I was a long term chipotle fan, but some reason past few online orders are going to this location, and portions are very low and quality is too low. If chipotle won't address this location issue, i will not be ordering from them anymore. No labels, small portions and not all included as per order.
- FSFadi SalloumSep 27, 20251.0This store was out of guacamole, but only for in-person customers. The truck didn’t come in yet and they were instructed to only serve whatever guacamole they have left to online customers. I asked if they had any online orders at the moment; the answer was no. Still, they couldn’t give a paying customer in the store any guacamole. This is seriously ridiculous. I hope corporate gets this message and really think hard about their service approach. I usually don’t complain and we like Chipotle, however, the idea of reserving any item to online customers only and the attitude of the staff saying that it’s just the way it is was disappointing.
- EEEdwinSep 19, 20251.0This location is not good. The protein was dry and rice was undercooked. Portions left something to be desired. But the worst is that the dining area wasnt clean and when i went to get a fork the container that it was in had standing water at the bottom. No thanks! I'll skip this location in the future. This chain has really gone downhill.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Glen Allen serve?
Chipotle serves customizable Mexican-style fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 5300 Wyndham Forest Dr?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does Chipotle in Glen Allen offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
Can customers order from Chipotle using a mobile app?
Yes, customers can order using the Chipotle app available on the Apple App Store.
How can I contact Chipotle Mexican Grill at Nuckols Place?
You can reach them by phone at +1 804-270-1021 or by email at VA.2932.NuckolsPlace@chipotle.com.
Where can I find Chipotle's menu and place an online order?
You can view the menu and place orders online at https://order.chipotle.com/.
Are there any nearby places where I can shop for clothing and gifts near Chipotle?
Yes, 'Under the Apple Tree' is a nearby boutique clothing store, and 'Whispering Souls' offers fashion accessories and gifts near Chipotle.
What wellness or spa services are available near Chipotle Mexican Grill in Glen Allen?
Nearby wellness options include 'Bergamot Massage + Bodywork' offering massage therapy and 'iLoveKickboxing - Glen Allen' for fitness and spa services.
Are there any coffee shops or casual dining options close to Chipotle in Nuckols Place?
Yes, 'Starbucks' is nearby for coffee, and 'Sedona Taphouse' offers American cuisine in the area.
How can visiting nearby real estate offices benefit me when coming to Chipotle?
If you're exploring moving to Glen Allen, nearby real estate agencies like 'Hometown Realty' or 'The Sanders Group - Hometown Realty' can assist you before or after your meal at Chipotle.