Chipotle Mexican Grill

Reviews

• SM

  Shailesh Modi

  6 days ago
  1.0
  Don’t expect good food or service at this location. If you have a little extra time, it’s better to go to the Short Pump location—it’s much better than this one.
• SM

  Sam M

  6 days ago
  1.0
  Don’t expect good food or service at this location. If you have a little extra time, it’s better to go to the Short Pump location—it’s much better than this one.
• TM

  Tarajah Marshall

  Mar 3, 2026
  5.0
  The service was so great ! I asked the lady who made my food was there a manager available that I could compliment her to ... and come to find out she was the manager So sweet So professional just a breathe of fresh air Her name was Rachel Thanks Rachel - you never know how the little things can really brighten someone's day Thank you so much
• MR

  Mary Ridgwell

  Feb 27, 2026
  2.0
  Interesting that you get free guacamole if you pay for you're order first, then say " oh, can I get some extra guacamole?" And not get charged.
• RB

  Ronda B

  Feb 27, 2026
  1.0
  I've been holding back with a review for months however, today was the final straw. I've noticed a FEW times where it seems that they purposely give you less so that you HAVE to ask for more so that you can be charged more. Out of ALL the Chipotle's I've visited, this is the ONLY location that has increased in price moreso than any other locations by $5 - $7 . Double steak at this location was way cheaper months ago, NOW I am literally paying $22 for double steak :/ NO other location charges this much! Rice is added to the bowl with just a pinch and then spread out to make it appear that it's alot instead of just taking 2 regular spoonfuls and putting it in the bowl (it's mainly one person that does this the most, however, others do it too). They try and give you what looks like 5-8 pieces of steak instead of just taking a spoonful and putting that in the bowl. As SOON as you ask for more they give you 1-2 pieces which forces "can I just get double steak" then all of a sudden they know how to get a spoonful. When asked about the prices (when did this change?), there was no answer except I don't know. Today took the cake because my entire meal went in the garbage after returning to work. The steak tasted as if they put no seasoning on it at all, the rice had no salt at all and my entire meal was so bland it was tasteless and disgusting.... and THIS is what I paid $22 for 🤔🙄😒. My money went in the toilet within 5mins of eating. I was expecting a hot meal on my lunch break.... instead, I returned to work and had to heat it up. Being that $22 is in the trash, I am now just eating applesauce. I may really have to rethink visiting any of these locations anymore because Chipotle is starting to get sloppy this location is overcharging people and the location at 10501 W Broad can't seem to open during the start of business hours. I think I am just done with this place. Definitely NEVER coming here again!

Frequently Asked Questions About Chipotle Mexican Grill