Business Details
About
Mexican Restaurant
Chipotle North Richmond is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
1,461 reviews
5 stars
513
4 stars
260
3 stars
143
2 stars
117
1 star
428
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and unhelpful management.
Food Quality
Many reviews highlighted inconsistent food quality, including missing ingredients, poor portion sizes, and unsanitary conditions.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food debris on the floor.
Availability
Customers noted that the location frequently ran out of key ingredients, leading to dissatisfaction with their orders.
- SMSharon MillerJan 4, 20261.0The food isn’t edible or safe to eat I hope a manager replies to my message because they are gonna get shut down by the health department. I witnessed black guacamole on the bar and my food came brown old and disgusting
- L2lisadar 28Jan 3, 20261.0The food was trash, the chicken was burned and some guys was playing loud heavy metal music when my husband picked up food. We ended throwing the food away and had to go pick up other food for dinner and yes it was that bad. Money wasted on trashy food!
- KJKaren JoyDec 26, 20251.0I have been a Chipotle customer for 20+ years. As a vegan I rely on them for healthy vegan options. Unfortunately in the 3 years I have ordered delivery from this location they have never gotten my order correct. Tonight was the last time I place an order here. They forgot the romaine lettuce, added cheese to my supposedly vegan bowl, and I didn't receive the chips I paid for. When I used the chat function to complain about not receiving chips they sent me a coupon for "free chips" that expires in a month. The chips are not "free," I paid for them. Chipotle used to be my go-to place for healthy, fresh food. Tonight was the last time I eat Chipotle.
- JJjasonDec 22, 20251.0They open the store 40mins late I placed an order online and had to wait. I docked on the door to ask for a refund and they just stirred at me. When they finally opened they took the walk in orders while 8 online ordered had to wait. Asked manager for a refund and she just got an attitude and said I don’t refund online orders and sucked her teeth
- LVLisa VanDec 20, 20251.0Consistently the worst chipotle ever. Went in today around 4, it was not busy at all, I was first in line but it took ten mins to even get acknowledged. Super understaffed, not efficient nor unwelcoming staffing. It’s dirty, all of the food toppings were not replaced and low so I had to wait even longer. There no vinaigrette dressing left . And then we wonder why chipotle is going down hill is bc of locations like this.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in North Richmond serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 1070 Virginia Center Pkwy?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does Chipotle at North Richmond offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at this location?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
Are there any catering services available at Chipotle North Richmond?
Yes, Chipotle North Richmond offers catering services.
What is the contact information for Chipotle Mexican Grill in North Richmond?
You can reach them by phone at +1 804-553-0335 or by email at va.0883.nrichmond@chipotle.com.
Is Chipotle North Richmond welcoming to LGBTQ customers?
Yes, Chipotle North Richmond is welcoming to LGBTQ customers.
Which pizza restaurants are located near Chipotle Mexican Grill in North Richmond?
Nearby pizza restaurants include Marco's Pizza, ZuZu's Pitsa, and Pitsa.pizza, providing convenient options if you want to explore different cuisines before or after visiting Chipotle.
What nearby fitness and wellness centers can customers visit near Chipotle North Richmond?
Customers can visit Anytime Fitness, Club Pilates, Hand and Stone Massage and Facial Spa, and Bella Lux Nails and Spa located close by for fitness and relaxation before or after dining.
Are there other dining options close to Chipotle Mexican Grill at North Richmond's Virginia Center Pkwy location?
Yes, nearby dining options include Firehouse Subs for sandwiches, Roda Japan House for Japanese cuisine, AlohaHOLA for Hawaiian food, Sumo Sushi Express for sushi, Buffalo Wild Wings for American fare, and Q Barbeque known for barbecue dishes.