Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are criticized for being rude or inattentive.
Cleanliness
The store is frequently noted for its cleanliness and organization, with many customers appreciating the tidy environment.
Checkout Experience
Customers express frustration with long lines and a lack of open registers, suggesting a need for more efficient checkout options.
Product Availability
There are complaints about stock levels, with some customers noting that items are often out of stock or not well-stocked.
Deli and Bakery
The deli and bakery sections receive criticism for lacking variety and quality, with specific complaints about cake decoration and food availability.
SL
Stephanie Lawson
Dec 24, 2025
3.0
Looked for Christmas cards at the last minute on Christmas Eve; they were ran through, haha... Make up selection was a little pointless for people of color. Groceries, of course were decent to find and people are very friendly.
KH
Keiajah Harrigan
Nov 4, 2025
1.0
I wasn’t going to write this review but there are too many times I come to this food lion and feel like I’m being treated unfairly due to skin color. I’ve moved within the last 6 months and this is the closest food lion to my house. I’ve had plenty of moments I can speak on but I will speak on the one I just experienced as of 10-15 minutes ago.
Me and my mother entered food lion to get some last minute items for our house. We only had 4 items and the gentlemen on line 1 was finishing up his transaction so we decided to hop on that line to make things quicker. However as the gentleman who was infront of us was finishing up, the older employee who was at said register fully ignored our presence then walked away from us while we’re still in lane 1 at the register. We stood there in shock thinking maybe he needed to grab something quickly and then return. But no there we stood being completely ignored. Thankfully the teller on lane 2 who was an older black women said “ I can just take you ladies over here” and guess what a caucasian female approached lane 1 and was helped automatically …. That shouldn’t have had to happen and it is disgusting that everytime I come into food lion whether the issue is not being greeted when in line, not being spoken to while in line, or today when we were completely ignored. They must do better.
Let this have happened on the east end in a predominantly black neighborhood w/ a caucasian customer, the biggest issue would’ve been labeled that they’re rude with no respect for their customers. Let’s do better as a whole.
VM
v m
Oct 24, 2025
3.0
Less no of counters operate even if there is long queue of customers
BM
Bonita Matta
Sep 19, 2025
4.0
Friendly Store
MW
Michelle W
Aug 18, 2025
5.0
Suresh, Thank you for always providing quality customer service. You opened the money Center for me earlier than expected. I appreciate the extra effort and the consideration. Please continue being amazing.
What are the operating hours of Food Lion at Town Center at Twin Hickory?
Food Lion is open daily from 6:00 AM to 11:00 PM.
Where is Food Lion located in Glen Allen, VA?
Food Lion is located at 11371 Nuckols Rd, Town Center at Twin Hickory, Glen Allen, VA 23059, USA.
Does Food Lion at Town Center at Twin Hickory offer wheelchair accessible entrances and parking?
Yes, Food Lion provides wheelchair accessible entrances and parking for customers.
What payment methods are accepted at this Food Lion?
Food Lion accepts debit cards, mobile NFC payments, and paychecks. Cash is not required as a payment method.
Can I purchase organic products and prepared foods at this Food Lion location?
Yes, this Food Lion sells organic products and offers prepared foods.
Does this Food Lion location have public restrooms available?
Yes, public restrooms are available at this Food Lion store.
What is the website to order groceries online or find more information about Food Lion?
You can visit https://foodlion.com/home to order groceries online or learn more about Food Lion.
Are there any optometrist services near Food Lion at Town Center at Twin Hickory?
Yes, Epperson Eye, P.C., an optometrist, is located near Food Lion, convenient for scheduling eye care appointments before or after shopping.
What dining options are available near Food Lion in Town Center at Twin Hickory?
Near Food Lion, you can enjoy meals at La Vita E Bella Ristorante Italiano and Chen's Chinese Restaurant for Italian and Asian cuisine, respectively.
Are there any services for currency exchange or ATMs near Food Lion?
Yes, nearby there are several ATMs and currency exchange services including LibertyX Bitcoin ATM, Bitcoin Depot Bitcoin ATMs, and Coinme, making it easy to access cash or digital currency after shopping.