McDonald's

3.8
1336 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
119 Gateway Plaza, Gate City, VA
24251, United States

Hours

Reviews

3.8
1,336 reviews
5 stars
570
4 stars
285
3 stars
263
2 stars
82
1 star
136

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or improperly prepared food, including soggy fries and incorrect orders.

Service Speed

Numerous reviews highlighted long wait times in both drive-thru and in-store, with some customers waiting over 20 minutes for their orders.

Customer Service

Feedback on staff behavior was mixed, with some praising friendly service while others reported rudeness and poor handling of complaints.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others experienced issues with cleanliness, particularly in the bathrooms.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.
  • DD
    Des
    Nov 17, 2025
    1.0
    Sent my fries to the 9th layer of hell. You can tell they were fried twice.... And still cold
  • PB
    Paramedic Bright
    Nov 14, 2025
    5.0
    I recently encountered the cleanest McDonald’s I have seen in a while. The service was exceptional, as I received freshly prepared and hot food promptly.
  • RC
    Roger Cox
    Nov 4, 2025
    4.0
    It’s McDonald’s… clean store, and nice staff. The parking lot is up a hill from the intersection but it’s not a problem. They also sell bagged ice for those needing to restock the cooler.
  • SL
    Selina Lee-Rivero
    Oct 28, 2025
    3.0
    The food was already made before we ordered. It had been under a heat lamp for some time. I couldn't eat my fries. The chicken nuggets were so hard.
  • LM
    L Moulaison
    Oct 21, 2025
    5.0
    I would like to give a shout out to everyone who was working the drive thru Monday evening. They were on top of their game and extremely efficient, kind, and professional. Especially the blonde young woman. I like this location because my order is always correct and the people working here seem like a really good crew. I just hope they know that and are recognized 🫶

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until 1:00 AM on Fridays and Saturdays.

What are the drive-through hours at this McDonald's?

The drive-through is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.