Location.com logo
Brand Certified

McDonald's

3.8
(1339 reviews)

Business Details

119 Gateway Plaza, Gate City, VA
24251, United States
(276) 386-2598
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
119 Gateway Plaza, Gate City, VA
24251, United States

Hours

Reviews

3.8
1,339 reviews
5 stars
570
4 stars
284
3 stars
263
2 stars
84
1 star
138

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, burnt, or improperly prepared items.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others reported unsanitary conditions.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant.

Mixed Experiences

While some customers praised the service and food, many others had negative experiences, indicating inconsistency in performance.
  • SS
    Sarah
    Feb 26, 2026
    1.0
    After my husband and I being lost on these darn backroads for at least 2 hrs, we came to town. All we wanted was to sit down to a cheeseburger and fries. I am normally not a complainer at all…. my husband def isn’t. I got there at 3:15 on Thursday February 26th. Was waited on which i ordered a double cheeseburger, medium fry and shamrock shake (i usually never do shakes but i really wanted to try it). got our food and the shamrock shake was neon green. DARK. Pure syrup. The fries were very burnt and old. Usually my husband doesn’t let me say anything but today he let me take my fry up to exchange cause they were pretty bad. The manager there a grey head lady with red shirt and sweater on came up to me. I very politely said can i please have a fresh fry. And handed them to her. She snarked a little laugh and said loudly where even my husband heard “ I PROMISE YOU THESE ARE FRESH, while holding my box of literal wilted, cold fries and tossed them into trash. She handed me my fresh fries and i sat down. My husband told me he heard what she said and said there is NOWAY these fries are fresh. I just sat down and ate and ended up throwing my shake away. I couldn’t drink it. Pic of shake so yall know what i mean. I won’t be back to this Mcdonald’s. And shame on that manager for the way she acted. ALL EYES ON YOU MAM
  • DD
    D
    Feb 4, 2026
    1.0
    The food was so salty it tasted like sea water. Horrible experience. Horrible food. The quality of McDonald's has gone way down. It's definitely not the quality it used to be. The ingredients are poor quality and way, way, way too much salt. Gross. Oh, and don't get me started on the "value" - really? What value? Overpriced salt.
  • DD
    Des
    Nov 17, 2025
    1.0
    Sent my fries to the 9th layer of hell. You can tell they were fried twice.... And still cold
  • RC
    Roger Cox
    Nov 4, 2025
    4.0
    It’s McDonald’s… clean store, and nice staff. The parking lot is up a hill from the intersection but it’s not a problem. They also sell bagged ice for those needing to restock the cooler.
  • NS
    Nathanial Smith
    Nov 2, 2025
    3.0
    Good place to eat

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: