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Wingstop

3.0
(61 reviews)

Business Details

(571) 712-9464

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Gainesville. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
13912 Promenade Commons St, Gainesville, VA
20155, United States

Hours

Monday10:00 AM - 1:00 AM
Tuesday10:00 AM - 1:00 AM
Wednesday10:00 AM - 1:00 AM
Thursday10:00 AM - 1:00 AM
Friday10:00 AM - 1:00 AM
Saturday10:00 AM - 1:00 AM
Sunday10:00 AM - 1:00 AM

Reviews

3.0
61 reviews
5 stars
27
4 stars
0
3 stars
4
2 stars
5
1 star
25
  • JB
    Joshua Brink
    Mar 23, 2026
    1.0
    Just picked up our family order of BBQ wings, only to find they skimp so much on the sauce it looks more like an order of chicken nuggets! So disappointing.
  • TK
    Todd Keck
    Mar 21, 2026
    1.0
    I ordered delivery and did not receive part of the order. When I called, they put me on hold for 10 minutes. I called again and got transferred to a manager. When I asked to have the rest of my order, she hung up on me. When I called back again she denied hanging up. She "never" does that. She then told me the refund would take 2 days to process. This is not a place to do business with. Their food is not worth the headache of their customer service.
  • RK
    Ruslan Khoroshavin
    Mar 21, 2026
    5.0
    Wingstop has the best chicken wings in this area, no question. The wings are always fresh, crispy on the outside, and juicy inside. The flavors actually stand out, not just spicy or salty, but well balanced. What I like most is the consistency. Every time I order, it tastes the same and comes out right.
  • AB
    Anna Burke
    Mar 15, 2026
    5.0
    The food was very good and Fisayo provided excellent customer service!
  • GD
    Gabriel Diaz
    Feb 21, 2026
    2.0
    I'm an avid Wingstop fan through and though. When I found out this location was down the street from my work, I was ecstatic. It's unfortunate that this is probably the worst Wingstop location I've ever been to. My most recent issue has been trying to receive a refund for my Super Bowl order. I ordered in advance for a 10-piece combo. Not a large order, just a 10-piece combo. I got to the store and it was packed. Understandably so. I waited for about an hour past the pickup time and told them I would need to cancel the order and receive a refund as I could not wait any longer. All good, not a problem. I was empathetic towards the employees working that day because BOY were they slammed. I waited until after the game to give a call and request a refund. I spoke with Daniela and provided my name, number, order, etc. She said she would have it processed that week. The refund never happened, so I contacted again back on the 02/15/26. I again spoke with Daniela and she advised that she submitted the refund and it would be processed later in the week. It is now the end of the week and still no refund. I may just have to request a chargeback from my credit card provider. All in all, my experiences here have been very hit or miss. There has been more than one time where my order was incorrect and was given the wrong flavors. One time, their soda machine had issues and did not have any soda/ice. They did offer a soda can but they were limited to the last flavor they had left. There have been times where there were no issues service wise, but the food quality was mid and not consistent to previous experiences. Many times the fries were not on par and the wings were soggy as if they've been sitting for a while. There was one time the food and service were absolutely A+. Compared to the other Wingstop locations I've been to. This is very mid. The employees are nice and helpful though. They're doing the best they can.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

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Certified April 05, 2026Yext Knowledge Graph
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