Smashburger

4.1
1247 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
14082 Promenade Commons St., Gainesville, VA
20155, United States

Hours

Reviews

4.1
1,219 reviews
5 stars
748
4 stars
191
3 stars
88
2 stars
61
1 star
131

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and accommodating staff, highlighting specific employees for their exceptional service.

Food Quality

While many reviews praised the food as delicious, there were also complaints about inconsistency, with some customers receiving cold or greasy items.

Atmosphere

The restaurant is noted for its welcoming atmosphere, making it a pleasant place to dine.

Efficiency

Service speed received mixed feedback; some customers experienced quick service, while others noted delays during busy times.
  • AB
    alex berry
    1 day ago
    4.0
    Staff was more busy talking to each other and friends then working on orders. There were people not in uniform or proper food safety attire coming in and out of the kitchen and talking with cooks and other staff distracting them from working on orders. Some were even on their phones in the kitchen just talking while customers were waiting to order and waiting on their orders. Also, there were no to go condiments available
  • JR
    Jeremy Reeve
    1 day ago
    5.0
    Food is great and really nice customer service - very friendly staff.
  • SS
    Sandra
    2 days ago
    5.0
    Fries were so bomb, service was great, Daniel should get a raise.
  • LS
    Leah Sobolewski
    Dec 29, 2025
    3.0
    Do not eat here if you have a gluten allergy, every time I have a reaction for some reason. I get the Udis GF bun and still. I get the smash fries and mushroom burger. Beware. It’s not worth it. Online orders don’t let you type in a notes section for “gluten allergy” either.
  • CD
    Camino Damasco
    Dec 22, 2025
    5.0
    This place is so amazing and all the workers are very kind. I accidentally spilled juice and they didn’t let me clean it cause they are so respectful. These people are so amazing. I would definitely recommend coming here.

Frequently Asked Questions About Smashburger

What type of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours for Smashburger in Gainesville?

Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.