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Smashburger

4.1
(1280 reviews)

Business Details

(703) 743-7060

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
14082 Promenade Commons St., Gainesville, VA
20155, United States

Hours

Reviews

4.1
1,280 reviews
5 stars
801
4 stars
195
3 stars
89
2 stars
63
1 star
132

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food, particularly the burgers and fries, although some noted issues with greasiness and incorrect orders.

Service

Service received high marks, with many customers highlighting friendly and attentive staff, particularly mentioning employees like Jacob and Daniel.

Cleanliness

The dining area and bathrooms were frequently described as clean, contributing to a positive dining experience.

Speed of Service

Most reviews indicated that service was quick, although there were occasional complaints about delays during busy times.
  • VW
    Victoria Woodruff
    Feb 19, 2026
    5.0
    Staff were friendly and got our order in a good amount of time. I got the classic smash-burger and it was delicious! The patties were crisp on the outside and moist in the inside. Each bite was juicy and flavorful and the sauces were tastefully paired. My boyfriend and I like to eat here every now and then and it never disappoints! Price was fair ($25 for 2 burgers, a drink, and fries).
  • WW
    Wuan Williams
    Feb 19, 2026
    5.0
    Best burger restaurant in Gainesville hands down the staff is always amazing they greet you with friendly hospitality and never disappoint you the experience is always worth the price and visit I really appreciate your service and amazing Food
  • JB
    Jodie Baker
    Feb 15, 2026
    2.0
    The burgers were obsecely greasy (especially the Colorado burger) and didn't really taste like anything. The chilli cheese fries were fine but a really small portion for close to $8. Also we had to wait at the counter for ~5 minutes before being helped, while watching all 3 employees present stand at the stove trying to push one of the others to come take our order.
  • MP
    Makhi Phillips
    Feb 9, 2026
    5.0
    I recently gave Smashburger another chance after a poor experience my first time. My most recent experience was amazing. The staff was outstanding and the food definitely redeemed itself. I was serviced by Jacob who was amazing. He was patient, and very helpful when explaining the menu. Overall it was a great experience.
  • MA
    Marquelle Adkins
    Jan 30, 2026
    5.0
    I have to commend Jacob who was working the register today (1/30/26) at 5:20. My husband and I visited Smashburger for the first time for a quick bite before a movie. We placed our order and within a few minutes, my husband got his burger and our fries, but mine wasn't ready. After about 7 minutes of waiting, I still didn't have my burger. Jacob realized and came to ask if I had gotten my food. He then apologized and explained they had just received several big orders and they were behind. He then went and checked in with the kitchen to make sure they had my burger started and waited for them to prepare it to bring to me directly. When he did he apologized again. Was it irritating that we didn't get our food at the same time, yep, but this young man not only noticed, but came over to check, explained and apologized and then solved the problem. Absolutely outstanding. He is obviously well trained and also an observant young man.

Frequently Asked Questions About Smashburger

What type of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours for Smashburger in Gainesville?

Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.

Brand Certified Facts from Smashburger

Smashburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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