Smashburger

4.1
1191 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
14082 Promenade Commons St., Gainesville, VA
20155, United States

Hours

Reviews

4.1
1,163 reviews
5 stars
699
4 stars
187
3 stars
87
2 stars
60
1 star
130

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and attentive service from staff, particularly highlighting individuals like Tysen and Jace.

Food Quality

The food received mixed reviews; while many enjoyed the burgers and sides, there were complaints about cold or improperly prepared items.

Cleanliness

The establishment was noted for its cleanliness, contributing positively to the overall dining experience.

Order Accuracy

Several customers reported issues with order accuracy and food preparation, including missing items and incorrect temperatures.

Wait Times

There were multiple mentions of long wait times for food, especially during busy periods, leading to customer frustration.
  • JF
    Jahdiel Freeland
    1 day ago
    5.0
    Smash burger has some really good food! Great atmosphere, great service, always ready to give you great suggestions that fit your food preferences.
  • VI
    Valeria Ionta
    Nov 17, 2025
    2.0
    So much grease. Got the double classic and I have never had a burger that was so greasy in my life. It fell apart the moment I took a bite and my hands were saturated in grease by the end of it. The taste was okay; didn’t really taste like anything. My girlfriend got the same but with black bean patty and all she could taste was black beans. The lemonade also doesn’t really taste like anything. We won’t be coming back.
  • CW
    Charlette Woelkers
    Nov 8, 2025
    5.0
    Great food and place to meet up with friends!
  • RL
    Rinell Lawrence
    Nov 2, 2025
    5.0
    Service was quick and friendly. Food was hot and delicious! Will be coming back!
  • FS
    Frances Snider
    Nov 1, 2025
    5.0
    We have been here several times and always enjoyed the food and service!

Frequently Asked Questions About Smashburger

What type of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours for Smashburger in Gainesville?

Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.