Dunkin'

3.6
224 reviews
Get DirectionsCallWebsite

Business Details

13801 Heathcote Boulevard, Gainesville, VA
20155, United States
(703) 468-4912
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gainesville, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13801 Heathcote Boulevard, Gainesville, VA
20155, United States

Hours

Reviews

3.6
224 reviews
5 stars
114
4 stars
26
3 stars
15
2 stars
15
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including incorrect orders and unprofessional staff behavior.

Food Quality

Many reviews mentioned issues with food quality, including stale donuts and poorly prepared items.

Staff Attitude

While some customers praised friendly staff, others noted rudeness and lack of motivation among employees.

Management Issues

Several reviews indicated a need for better management and training to improve overall service and food quality.

Cleanliness

The facility was generally noted as clean, but some customers expressed concerns about sanitary practices.
  • SA
    Serhat Aktas
    Jan 5, 2026
    5.0
    No matter what time of day I come in, the quality and service are always the same. From early mornings to late afternoons, the staff is friendly and consistent. Truly appreciated!” ☕️✨
  • NA
    Nahiduz Ahad
    Dec 17, 2025
    1.0
    Getting Worst day by day. This Dunkin’ in Haymarket is very disappointing. Haymarket is an expensive area, and we deserve good coffee and professional service, but this location fails on both counts. The prices are high, yet the service is poor and unprofessional. The front desk staff seem unmotivated and forced. They rarely smile and appear disengaged, just going through the motions. No one enforces proper standards, and it feels like the staff are not encouraged to provide quality service. Customers shouldn’t have to deal with employees who clearly do not enjoy their work. Management needs to step in and improve this location. They should focus on better-trained, professional staff, friendly service, and quality coffee. Right now, this Dunkin’ feels careless, poorly run, and not worth visiting.
  • SS
    Scott Schuster
    Nov 27, 2025
    5.0
    This is my favorite Dunkin Donuts in the area. They always do a great job. Olivia S is the best cashier/drink maker I have ever seen. Great job!!
  • ST
    Suman Thapa
    Nov 23, 2025
    1.0
    I made a pickup order for bacon, egg, cheese sandwich. It was burnt. Tasted awful. Tossed it in the trash.
  • PR
    P R
    Nov 6, 2025
    2.0
    I try to avoid this Dunkin but the area is convenient for me to stop by. The morning crew can NEVER get my order correct. Somehow every single time my order is wrong or I’m given a drink that Isn’t even mine(it’s happened before). The staff is nice but this morning I asked for cold foam and I got whipped cream(CF is extra)?! I don’t know if it’s a language barrier but change out the drive thru girl PLS. I’ll be driving out of my way to avoid this Dunkin.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Gainesville, VA?

Dunkin' in Gainesville, VA is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sunday.

What holiday drinks and specials does Dunkin' offer currently?

Dunkin' offers holiday treats including the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.