Dunkin'

3.8
254 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gainesville, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7901 Stonewall Shops Sq, Gainesville, VA
20155, United States

Hours

Reviews

3.8
254 reviews
5 stars
121
4 stars
53
3 stars
24
2 stars
17
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient staff while others faced slow service and incorrect orders.

Food Quality

Feedback on food quality was mixed, with some praising fresh donuts and good coffee, while others complained about stale items and incorrect orders.

Cleanliness

The store was noted for its cleanliness, but some customers reported unsanitary practices by staff.

Staff Attitude

While many customers appreciated friendly staff, there were complaints about staff being rushed, inattentive, or unprofessional.

Efficiency

Several reviews highlighted slow service, particularly during busy times, leading to long wait times for orders.
  • AA
    AJ
    Oct 29, 2025
    1.0
    Watched the gentleman working the food, pull a phone out of his pocket, drop it on the floor, pick it up, and continue talking in the phone making food by hand. Alerted the lady behind the counter who was kind enough to make my food again but did not tell the gentleman and he continued making other customers food. Disgusting! Occurred on 10/29/25 around 1245pm
  • AS
    Andrea Solares
    Oct 18, 2025
    5.0
    Staff was friendly and efficient on a busy Saturday morning. We called 15 minutes ahead to order 50 munchkins and someone actually picked up the phone. We had called another location and couldn’t get someone to even answer. We arrived to pick up our order and my husband was quickly in and out of the store.
  • AS
    Ahmed Shuvon
    Oct 17, 2025
    5.0
    Just went there today, ordered a couple of donuts and a latte. The young lady who was taking my order was alone in the counter but did a great job handling 5 customers at once. She was quick and fast with my order. Latte tasted like as usual!
  • SS
    Scott Simmons
    Oct 17, 2025
    1.0
    I have driven by maybe 100 times from other shopping over the years. Today I remembered it was there leaving Wegmans and pulled up front thinking great 1 person will be fast since on a quick errand run. Biggest mistake I made today. Business spotless so apparently there is management but zero training or observations to teach them how to be efficient. There apparently was a concern of billing on the customer that was there. Both employees passing phone back and forth but took my order. Started my order then just continued their struggles. I even tried to get their attention and purposely ignored me. Then when finally the youn lady who took my order and started mixing it asked if I was waiting on something......I pointed out to her the glass of ice with 2 pumps of caramel in it. Wow. 2 customers 2 employees and a cold brew was all I wanted. I will never go back.
  • RP
    rob perez
    Oct 14, 2025
    3.0
    This place was running like a hot mess. There was a lady and a young man working on a Sunday. She was all over the place messing up orders or really confused. He had to jump into making drinks then go back to making food. It was a really long wait to get drinks.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Gainesville, VA?

Dunkin' in Gainesville, VA is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, Dunkin' in Gainesville offers both delivery and curbside pickup services for your convenience.