Business Details
About
Mexican Restaurant
Chipotle Virginia Gateway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
904 reviews
5 stars
308
4 stars
180
3 stars
83
2 stars
73
1 star
260
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
While some customers enjoyed the food, many reported issues with undercooked or poorly prepared items, as well as inconsistent portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food preparation areas.
Order Accuracy
Many customers experienced problems with incorrect orders, including missing items and incorrect portion sizes.
Management Issues
Feedback indicated a lack of effective management, with reports of disorganization and poor treatment of staff.
- RPravi prasad6 days ago2.0The food is honestly terrible. Dry meat, salt filled toppings and possibly the worst queso of any of the Mexican food chains. On top of the crappy food, it's a rip off! The only bright spot in the experience was the staff. Do not recommend to anyone.
- TTTimNov 17, 20251.0Rude service. I had to repeat myself to multiple time; with all three team members I spoke to. Then got home and I had to pull a hair out of my mouth while eating.
- ZRZafar RoostamovNov 17, 20254.0Used to be good not so clean
- TJThomas JavierNov 12, 20251.0Food is not to the standards chipotle has, the line is not clean, the people working in the back don’t have a clue of what cleanness is. Using the same gloves, after touching raw food. A blonde female was screaming at their coworkers.
- CSCoy SmithNov 6, 20254.0Decent enough place to get some food. Not the worst Chipotle and not the best. Usually the line isnt egregiously long.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Virginia Gateway specialize in?
Chipotle Virginia Gateway specializes in customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill at Virginia Gateway?
Chipotle is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Virginia Gateway offer any pickup or delivery services?
Yes, the restaurant offers both in-store pickup and delivery services.
How can customers place an order online for Chipotle Virginia Gateway?
Customers can order online through Chipotle's official website or via the Chipotle app available in the Apple App Store.
What is Chipotle's approach to sourcing ingredients?
Chipotle follows 'Food with Integrity' principles, prioritizing ingredients from farms that use humane and sustainable practices without artificial colors, flavors, or preservatives.
What payment methods are accepted at Chipotle Virginia Gateway?
Chipotle accepts credit cards and offers gift cards for purchase.
Is Chipotle Virginia Gateway an LGBTQ-friendly establishment?
Yes, the location welcomes LGBTQ customers.
Which nearby stores can I visit before or after dining at Chipotle Virginia Gateway?
Nearby stores include BJ's Wholesale Club for shopping, Walgreens for pharmacy needs, and Hobby Lobby for arts and crafts supplies.
Are there other dining options near Chipotle Virginia Gateway?
Yes, nearby restaurants include Pei Wei for Asian cuisine, Zoes Kitchen for Mediterranean, and Hangry Joe's Hot Chicken & Wings for fast food.
What nearby services might be helpful for Chipotle customers?
Customers can also find services like AT&T Store for mobile accessories, LibertyX Bitcoin ATM for currency exchange, and Inova-GoHealth Urgent Care for medical needs close by.