Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,172 reviews
5 stars
446
4 stars
296
3 stars
180
2 stars
78
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few praised friendly interactions.
Order Accuracy
Numerous reviews highlight issues with incorrect orders, missing items, and cold food, suggesting a need for better order management.
Cleanliness
Several customers noted cleanliness issues in the dining area and restrooms, impacting their overall experience.
Food Quality
While some customers enjoyed the food, others reported cold or poorly prepared items, indicating variability in food quality.
- MCMichael Cruddas4 days ago5.0I mean it's Wendy's don't really need to leave a detailed review. But the food quality does seem to be pretty good at this location. They tend to get my order right vs messing it up.
- JCJim CrawfordDec 9, 20255.0Great place to stop for lunch. Clean, friendly staff, and great food. Love the biggie bag choices.
- AMAshley MoubrayDec 3, 20251.0I don't recommend this location the employees are not friendly after I paid for my order in drive thru they tell me they had no drinks carriers and I had 5 drinks then I ask for BBQ and said they don't have that either food was cold this is not the first time I have had issues with this location
- ZHZac HuntDec 2, 20255.0Always great customer service which is hard to give with the short time you see fast food employees. Shout out to Mario for always going above and beyond in my interactions w him! Fast and great service is why I keep coming back!
- RHRichard HislopNov 6, 20251.0As many others have said, Terrible uncomfortable and aweful customer service experience! Back in the day I managed a ChickFilA too in 2010 so I know fast food good customer care… I ordered meals with my two girls… I told them we wanted bbq sauce, they charged me .50 for the sauce but only gave me one.. I needed to go and eat with my girls and I just asked the guy hey you gave me 1 for 3 of us can I get 1 more bbq so I have two… they said no that they would have to do an additional new credit card charge and purchase just for me to get 2 packets of sauce instead of 1 they charged me for. After spending $30.16 on meals this Wendy’s guy when I even pleaded with him hey for my girls can I just get one more bbq please they told me no. Do you even realize what terrible customer service this is that Chick-Fil-a understands how to take care of customers and people… Wendy’s brand does NoT leaves me with and is a terrible experience… other inside customers in line were shaking there heads actually upset at Wendy’s for me. We won’t be back here because such bad experience of lack of Kindness and service… this is terrible experience I don’t want to experience again. Stay away go get food elsewhere!
Frequently Asked Questions About Wendy's
Is Southpoint Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the hours for Wendy's drive-thru at 9910 Southpoint Parkway?
The drive-thru is open every day from 6:30 AM to 2:00 AM.
Is the Southpoint Wendy's location currently open?
Yes, the Southpoint Wendy's in Fredericksburg, VA is open and committed to serving quality food every day.
Does this Wendy's location serve breakfast?
Yes, breakfast is served and you can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at Wendy's at Southpoint Parkway?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
How can I find menu pricing for this Wendy's location?
Menu prices are available by selecting this location on order.wendys.com or the Wendy's mobile app.
Is dine-in available at Wendy's on Southpoint Parkway?
Yes, this location offers dine-in service along with drive-thru and delivery where available.
How can I contact Wendy's Southpoint with questions or feedback?
You can contact Customer Care via their Contact page, call (540) 710-7718 for this location, or call 888-624-8140 for general inquiries.
Are there other fast food options near Wendy's Southpoint Parkway?
Yes, nearby fast food restaurants include Chick-fil-A, McDonald's, Hangry Joe's Hot Chicken & Wings, and Firehouse Subs, providing a variety of dining options.
What nearby places can help if I need banking or financial services when visiting Wendy's?
Wells Fargo Bank is located nearby offering ATM and financial services, convenient if you need cash or banking while visiting Wendy's.
Are there any coffee shops near Wendy's for a beverage before or after my meal?
Yes, Starbucks and STARBUCKS COFFEE are close by where you can enjoy coffee or other drinks when visiting Wendy's.