Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,161 reviews
5 stars
439
4 stars
295
3 stars
178
2 stars
78
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor communication and attitude.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food being served cold.
Food Quality
While some customers enjoyed the food, there were complaints about cold fries, greasy sandwiches, and overall declining quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
Speed of Service
Customers experienced long wait times, especially during busy hours, with some noting quick service at less busy times.
- KJKevin Brown JrNov 17, 20253.0The food is ok but you will definitely have to check and make sure your order is correct everytime.
- RHRichard HislopNov 6, 20251.0As many others have said, Terrible uncomfortable and aweful customer service experience! Back in the day I managed a ChickFilA too in 2010 so I know fast food good customer care… I ordered meals with my two girls… I told them we wanted bbq sauce, they charged me .50 for the sauce but only gave me one.. I needed to go and eat with my girls and I just asked the guy hey you gave me 1 for 3 of us can I get 1 more bbq so I have two… they said no that they would have to do an additional new credit card charge and purchase just for me to get 2 packets of sauce instead of 1 they charged me for. After spending $30.16 on meals this Wendy’s guy when I even pleaded with him hey for my girls can I just get one more bbq please they told me no. Do you even realize what terrible customer service this is that Chick-Fil-a understands how to take care of customers and people… Wendy’s brand does NoT leaves me with and is a terrible experience… other inside customers in line were shaking there heads actually upset at Wendy’s for me. We won’t be back here because such bad experience of lack of Kindness and service… this is terrible experience I don’t want to experience again. Stay away go get food elsewhere!
- CJChunky JayOct 25, 20252.0Since when does Wendy charged for sauce and no I’m not saying extra sauce. I ordered a meal and asked for bbq and the guy at the window said 55 cents I have been to this location so many times and never been charged for sauce. Furthermore, my fries tasted old and were cold. Some of the staff is nice and some of them are rude and always seem like they have an attitude.
- MMMYBOct 24, 20255.0Amazing food + service
- PSPamela SarbackerOct 15, 20252.0When i was ordering at the drive through, the person seemed impatient and also kept laughing when I was ordering. Not sure what that was about. Had to wait over 10 min for my food, then order was missing fries. Had to go back through the drive thru and wait for the fries. Got home and my order was wrong. I got a bacon burger that I did not order. I had ordered a Daves double. Did not like the bacon burger. Very disappointed
Frequently Asked Questions About Wendy's
Is Southpoint Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Fredericksburg, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Fredericksburg, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (540) 710-7718.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Southpoint Wendy’s serve breakfast?
Yes, this Wendy’s location in Fredericksburg, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the hours for Wendy's drive-thru at 9910 Southpoint Parkway?
The drive-thru is open every day from 6:30 AM to 2:00 AM.
Is the Southpoint Wendy's location currently open?
Yes, the Southpoint Wendy's in Fredericksburg, VA is open and committed to serving quality food every day.
Does this Wendy's location serve breakfast?
Yes, breakfast is served and you can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at Wendy's at Southpoint Parkway?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
How can I find menu pricing for this Wendy's location?
Menu prices are available by selecting this location on order.wendys.com or the Wendy's mobile app.
Is dine-in available at Wendy's on Southpoint Parkway?
Yes, this location offers dine-in service along with drive-thru and delivery where available.
How can I contact Wendy's Southpoint with questions or feedback?
You can contact Customer Care via their Contact page, call (540) 710-7718 for this location, or call 888-624-8140 for general inquiries.
Are there other fast food options near Wendy's Southpoint Parkway?
Yes, nearby fast food restaurants include Chick-fil-A, McDonald's, Hangry Joe's Hot Chicken & Wings, and Firehouse Subs, providing a variety of dining options.
What nearby places can help if I need banking or financial services when visiting Wendy's?
Wells Fargo Bank is located nearby offering ATM and financial services, convenient if you need cash or banking while visiting Wendy's.
Are there any coffee shops near Wendy's for a beverage before or after my meal?
Yes, Starbucks and STARBUCKS COFFEE are close by where you can enjoy coffee or other drinks when visiting Wendy's.