Established in 2005 with one food cart in Richmond Hill, Queens, Shah’s Halal is now a 100% Halal certified international brand with over 100 plus locations. Headquartered in New York, we are a family-owned business, focused on providing a friendly and superb customer experience to audiences worldwide.
Part of our franchise strategy is to seek out neighborhoods that are rich in history and filled with passionate people from all walks of life.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.