Pizza Hut

Reviews

• AD

  Anischa Duah

  Oct 19, 2025
  5.0
  Great experience here, when placing or picking up an order!
• NB

  Nbigelow Bigelow

  Oct 12, 2025
  1.0
  I recently had placed an order I had hair in my pizza and was missing my chicken also sauce tasted like ketchup
• NB

  Nicki Bands

  Sep 28, 2025
  1.0
  I placed an online order for a large thin-crust pizza and was given a regular crust instead. Before driving back, I tried to call the store four times with no answer. I then drove back to the store to clarify, only to be told they were out of large thin crusts. Instead of offering a reasonable alternative right away, I had to suggest options myself. Eventually, they agreed to remake the order. While waiting, I witnessed very concerning food safety practices. An employee named Cole, who was unpolished in his behavior, handled equipment and cleaning supplies barehanded, then immediately began preparing my pizza without gloves. When I questioned him, he admitted he was not wearing gloves. According to the Virginia Food Code, employees are not allowed to use bare hands when handling ready-to-eat foods such as pizza crusts and toppings — yet that is exactly what happened in front of me. On top of that, McKenna tried to fabricate a story by saying they attempted to call me about the crust issue. I showed her my call log, which had no missed calls from them, but it clearly showed that I had made several unanswered calls to the store. That lack of honesty only made the situation worse. As someone who is food service licensed, works with the health department, and runs a family restaurant, I take these violations seriously. In my restaurant, employees are required to wear gloves at all times when handling food and to constantly switch gloves to avoid cross-contamination. Failure to follow this standard results in a verbal warning, a written warning, and finally termination. That is the level of accountability I expect from any food establishment, and it is the standard Pizza Hut should uphold. When I requested a refund, McKenna initially had an attitude and only became polite after I stated I would be reporting the issue. I was told I would receive a refund within 24 hours but had to specifically ask for a receipt as proof. This was the most unpleasant experience I’ve ever had at this location. I have ordered from here many times, and until now they have always worn gloves and maintained proper standards. To make matters worse, this order was supposed to be dinner for my family during our movie night, and I ended up having to make other arrangements for food. Overall, this experience was unacceptable: • Wrong crust provided and no proactive solution offered. • Employee preparing ready-to-eat food without gloves, in violation of the Virginia Food Code. • Fabricated story about calling me, despite proof from my call log. • Poor professionalism from staff, including an unpolished employee and another team member who only showed courtesy after I mentioned reporting them. • A sharp decline compared to the safe and professional service I’ve consistently received at this location in the past. • Corporate office and management need to review cameras and enforce food safety policies immediately. I expect better from Pizza Hut—both in customer service and in consistently following proper food safety requirements.
• RP

  Reigan Peterson

  Sep 16, 2025
  5.0
  I don't know what any of these people putting one star reviews are talking about. Carla our server was fantastic! She was respectful,funny,kind and very talkative compared to other servers I have met,she greeted us in with a smile and sat us down. For 2 drinks,2 salads and a large supreme deep dish pizza was only 35 dollars, as a bonus there was a drive thru if you would like to go theres a salad bar and you can eat inside where are other pizza hut you usually can't.there wasn't many people around but the few that were there were very quite which i understand because it was a gloomy day out. and the pizza was delicious it was nice hot like it had just came out of the oven and it was probably the best pizza I have ever had. I would definitely recommend this pizza hut !.
• LL

  Lexi Lex

  Sep 10, 2025
  1.0
  Diana was so rude!! I ordered for the wrong store, clearly I understood my mistake; I ordered on app which is cheaper which I offered to re order, one of the associates offered a free pizza, well when I accepted she came around going off on me like I was trying to steal from the store even though I offered to re order knowing initially it was my fault. I proceeded to let her know that I didn’t like the way she was speaking with me and she instead interrupted me to tell me 1 large pizza is 22.00 when I paid 9.99 on app which once again I said I would. Diana needs to go.

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