Service Quality
Customers frequently praised the friendly and attentive service from staff and management, particularly highlighting individual employees who went above and beyond.
Food Quality
While many customers enjoyed the food, there were consistent complaints about incorrect orders, missing items, and food quality issues, particularly with freshness and portion sizes.
Cleanliness
Several reviews noted cleanliness issues in the restaurant, including dirty floors and surfaces, which detracted from the overall dining experience.
Order Accuracy
A significant number of customers reported problems with order accuracy, including missing items and incorrect modifications, leading to frustration.
Availability of Items
Customers expressed dissatisfaction with the frequent unavailability of menu items, particularly bagels and baked goods, suggesting a need for better inventory management.