Giant Food

Reviews

• SS

  Senior

  Nov 1, 2025
  4.0
  They have good deals. Probably the best chicken salad in the area!
• JZ

  John Zajac

  Sep 22, 2025
  1.0
  Some months ago, I complained about a woman who works in the self-checkout section. I told manager1 that she was giving me a 'voodoo death stare', because I had reported her to manager2 before, for improperly acting as 'security'. I began to shop at a different store. I called back to manager1 and was told that the woman STILL worked at the store. I haven't been back to this Giant store since.
• DC

  Dil C

  Sep 1, 2025
  1.0
  Truly disgusting customer service. Never in my life, I just moved to Virginia and I've been to this store a couple times and I've never experienced an employee get into a customer's face unprovoked. Over a WATERMELON. At 7:20 pm today 9/1/25 I went in today with my mother we're at self check out. We grab a watermelon a small one it said $4.49. Anyway it scanned $7.99 not a big deal I just asked the check out woman if it was just misplaced. She's repeating that's the price I said okay well then can we just remove It. She asks "WHY? It's just a watermelon it's not a big deal." I explain and show her the picture calmly I apologize for the confusion if it was my fault. She starts talking over me and says "YOURE NOT LISTENING TO ME ARE YOU HEARING ME" She was yelling directly in my face the entire time. I take a step back she turns to my mother who's bagging and says it's on sale when you have the giants card. She's now directly facing my mother who doesn't speak the language and she's aggressively asking her what the problem is. My mom gestures no and I once again ask her to remove the watermelon she continues asking why we don't use the card and if we don't have it to get it. I repeat again for the 3rd or 4th time to just remove the watermelon. She begins to yell at us causing a scene saying why its just a watermelon. I tell her she's speaking over me she scans a card it's now discounted I tell her I just don't want it anymore it wasn't the price now it's the service the disrespect her tone of voice we're uncomfortable. I just wanted to pay for my other items and leave. Prema I believe sighed loudly and said don't talk to me like that relax and we're calm again my mom and I just said we don't have the card just remove the watermelon please. My mom tries to just calm her down and says I'm sorry she yells give me the watermelon and snatches it directly from my hands. She voids it angrily and we paid got our receipt. I head to customer service ask to see a manager woman wouldn't provide her name at the self check out or provide me with anyone's information/ email a time I could speak to anyone or even the woman's name in self check out. Nothing no information just annoyed. Customer service woman repeats "my manager isn't here, they left for the night." That was it also rude and vague. Finally I beg her to write any information she writes the store number on a sticky note? My only real problem is with the self check out older woman employee that made a scene over a small watermelon. It escalated for absolutely no reason. It could've been a complete misunderstanding on my part but she wouldn't stop harassing us about the giants card wouldn't void the item didn't have to yell in my mothers face in front of everyone. As we went to customer service she ran right behind us to see what we said to the woman working that counter. My sole complaint is this older woman gray long hair always at self check out glasses. Name I believe is prema or prima. I will be looking into filing a formal complaint because everyones just unprofessional at this point. I felt unsafe, i never imagined one question leading up to her humiliating an elder woman. Honestly convinced she's racist.
• MM

  maine mike

  Aug 31, 2025
  5.0
  Great place to shop
• AP

  Aida Paredes

  Aug 23, 2025
  1.0
  This was one of the worst customer service experiences I’ve ever had. The staff was unhelpful, and when I asked for a manager PATRICK they didn’t even bother to speak to me directly. Completely ignored us and walked away without saying a word. That shows a complete lack of professionalism and respect for customers. If management can’t take the time to address concerns, it’s clear they don’t value their customers. I will not be returning, and I strongly suggest others think twice before doing business here. Customer Service is non existent, unprofessional and literally move and walk with no kind of urgency at all

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