Dunkin'

3.6
239 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fredericksburg, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5459 Plank Rd, Fredericksburg, VA
22407, United States

Hours

Reviews

3.6
239 reviews
5 stars
107
4 stars
40
3 stars
22
2 stars
20
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unprofessional staff behavior, and incorrect orders, leading to frustration and dissatisfaction.

Product Quality

Many reviews highlighted issues with food and drink quality, including stale donuts, burnt coffee, and incorrect orders, contributing to a negative experience.

Customer Service

While some customers praised friendly staff and good service, others experienced rudeness and lack of professionalism, indicating inconsistency in service quality.

Cleanliness

Several reviews mentioned cleanliness issues in the store and restrooms, affecting the overall customer experience.

Positive Experiences

Despite the negative feedback, some customers expressed satisfaction with their visits, noting good service and quality products on occasion.
  • B7
    BigT 76
    Nov 11, 2025
    4.0
    Always order with your app. This way your items are ready when you get there. Drive thru is usually super long and ordering inside is the longest. Apparently, there has been staffing issues for 6+ months. Great coffee as always though
  • DS
    Dave Schubert
    Oct 16, 2025
    5.0
    Best coffee at a fair price.
  • PT
    Penny Traber
    Oct 4, 2025
    1.0
    I waited over 25 minutes inside to purchase 2 donuts. While there seemed to be plenty of staff, it seemed chaotic and unorganized. The lady that appeared to be in charge was a bit abrasive and not professional. For over 5 minutes, there were 3 people making drinks and no one on the register. When it finally became my turn to order, the lady in charge started filling another order, I am assuming from either a pick up order or drive through. When I told her I just needed two donuts, she did stop filling the order and get them for me. She also thanked me for my patient, but after waiting 25 minutes, my patient was worn thin....if it hadn't been for my two grandkids waiting on a donut, I definitely would have walked out. Needless to say, this was my first and last visit at this location.
  • NC
    Nathan couch
    Sep 28, 2025
    3.0
    The service staff is fantastic. My complaint is as follows. We are full time travelers as we are retired. We purchase the expensive insulated refillable cup at one location and use it for refills throughout our trip. All the D and Ds except this location refill it for us by giving us a large in a separate cup at the reduced price. This place won’t do that. The first time we tried at this location we were told they stopped refills do to Covid. (As I explained most pour into a lg cup and we transfer it) the next reason they offered was we don’t have a button for that on our register. This cup is sold at the D and Ds to encourage loyalty by offering refills at a lower price. If you are going to do away with that program to economic reasons, stop selling the cups as “refillable at a lower cost”. Anyway, went down the street on our way out of town and got the cups refilled
  • BM
    Beau MacFarlane
    Sep 12, 2025
    5.0
    Every time I have come to this Dunkin, they have the best customer service of any that I have been to. They are really good at selecting employees for this location because I’ve dealt with 3, wish I remembered their names, but each of them has gone above and beyond. The other restaurants nearby have horrible customer service, but this team always makes us feel like we matter. The food is great too! Thanks for being positive and acting thankful for our business!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5459 Plank Rd, Fredericksburg, VA?

Dunkin' is open daily from 5:00 AM to 9:00 PM for both pickup and delivery.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, delivery is available and curbside pickup is also offered.