Chipotle Mexican Grill

2.6
141 reviews
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Business Details

5621 Plank Rd, Fredericksburg, VA
22407, United States
(540) 701-1721
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle West Fredericksburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5621 Plank Rd, Fredericksburg, VA
22407, United States

Hours

Reviews

2.6
141 reviews
5 stars
38
4 stars
12
3 stars
8
2 stars
18
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale chips, dry meat, and even bugs found in rice.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes compared to other locations, leading to dissatisfaction.

Customer Service

Customer service was frequently criticized for being rude, unhelpful, and lacking urgency, with many customers feeling ignored.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary food handling practices.

Inconsistent Experience

While some customers had positive experiences, many others reported significant inconsistencies in food quality and service.
  • RM
    Roger Muller
    Nov 11, 2025
    4.0
    Excellent
  • OS
    Otoniel Sibrian
    Nov 7, 2025
    5.0
    It has been one of the most satisfying purchases I have had, good food, fresh, and for portions that I think are the right ones, the workers very friendly, I had the asce to ask for their names, Brayan very good attending in line very friendly, Nicol cashier very friendly and respectful, I hope that all the workers of that place are like that and with pleasure I will continue going.
  • SS
    sarc88
    Nov 2, 2025
    1.0
    11/2/25 FOOD - "New" carne asada looked dry and kibbly. No fresh supply, hadn't been refilled in some time, and it was all that was left. SERVICE - Lady making my burrito was as unskilled as she was uninterested in her product. She would excel at Kinkos. Couldn't build a burrito, just thru the ingredients in like slop. Take her spoon away and put her on the register. Told my cashier, all she could say was "I'm truly sorry sir". ENVIRONMENT - Embarrassing lack of skill, lack of corporate training from start to checkout, and lack of GM QA/QC. Pretty much an easy A turned into a total fail. As a supervisor, I feel for the owner. I'm truly sorry I spent my $ here and won't be back. 100% do not recommend.
  • CF
    Carnel Foreman
    Oct 12, 2025
    4.0
    Love this Chipotle compared to the one near the mall close to the dollar store. This Chipotle provides decent meat portions.
  • SS
    Susan
    Oct 5, 2025
    1.0
    This is suppose to be double protein.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in West Fredericksburg specialize in?

Chipotle specializes in Mexican cuisine, offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 5621 Plank Rd, Fredericksburg?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.