Business Details
About
Mexican Restaurant
Chipotle Cowans Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
753 reviews
5 stars
353
4 stars
146
3 stars
71
2 stars
42
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unwelcoming staff, with several instances of poor communication and lack of accountability for mistakes.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and small portion sizes, particularly with mobile orders.
Food Quality
Feedback indicated inconsistent food quality, with complaints about bland flavors, undercooked rice, and overall unsatisfactory meal preparation.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.
Service Speed
Customers frequently mentioned slow service, long wait times, and delays in order fulfillment.
- AAAlexOct 21, 20251.0This is here for terrible phone support and no customer service on the phone.
- DSDanny SullivanOct 19, 20255.0Wonderful annual fishing trip each year. 2nd time here and always enjoy the food and atmosphere
- BSBryan SchwickertSep 29, 20251.0The meat has no flavor or something, it's almost like they are using old meat or something. Very bland tasting.
- CCChristianSep 22, 20255.0I came here today before work. I’m very impressed. Their serving sizes were great compared to other chipotles. The staff were friendly and welcoming.
- RHRay “Ray” He him handsomeAug 18, 20255.0This is one of my vegan friends, favorite places to go. They’ve been in Fredericksburg for a long time. I like that they hire the younger generation who seems to be having a hard time finding places to work. With food prepared right in front of you, you know that they’re going to do it right Only once we’ve had an issue with the ring stuff up, and it took four people to figure it out, and refund the money
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Cowans Crossing serve?
Chipotle Mexican Grill offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in Fredericksburg?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Cowans Crossing offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services.
How can I place an online order for Chipotle Mexican Grill at this location?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available for download on the Apple App Store.
Does Chipotle Mexican Grill accept credit cards and gift cards?
Yes, the restaurant accepts credit cards and offers gift cards for purchase.
Where is Chipotle Mexican Grill located in Fredericksburg?
It is located at 1601 Emancipation Hwy, Fredericksburg City, VA 22401, United States.
How can I contact the Chipotle Mexican Grill at Cowans Crossing?
You can call them at +1 540-373-9628 or email at va.2396.Cowans@chipotle.com.
What nearby restaurants are close to Chipotle Mexican Grill in Fredericksburg?
Nearby restaurants include Vocelli Pizza, Domoishi (Asian/Health Food), Jersey Mike's Subs, Freddy's Frozen Custard & Steakburgers, and Umi Japanese Cuisine, offering a variety of dining options.
What are some nearby places where I can get a coffee or a quick snack after visiting Chipotle?
Starbucks, located nearby, is a convenient spot to grab coffee, smoothies, or juice after your meal at Chipotle.
Are there any nearby financial services or banks near Chipotle Mexican Grill at Cowans Crossing?
Yes, First Citizens Bank and financial advisers like Douglas Cooper - Raymond James and Edward Jones are nearby for banking and financial service needs.