Chipotle Mexican Grill

3.8
1253 reviews
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Business Details

5420 Southpoint Plaza Way, Fredericksburg, VA
22407, United States
(540) 710-6040
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Massaponax is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5420 Southpoint Plaza Way, Fredericksburg, VA
22407, United States

Hours

Reviews

3.8
1,253 reviews
5 stars
595
4 stars
267
3 stars
125
2 stars
57
1 star
209

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and dismissive staff, with many experiences highlighting poor customer service and lack of attention to in-store patrons.

Food Quality

Numerous reviews mentioned issues with food quality, including dry meat, hard rice, and incorrect or skimpy portions.

Cleanliness

The restaurant was often described as dirty, with unclean tables and a general lack of hygiene noted by multiple customers.

Order Accuracy

Many customers experienced problems with online orders being incorrect or incomplete, leading to frustration and dissatisfaction.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
  • RR
    Rebekah Roberts
    Nov 15, 2025
    1.0
    I am 9 months pregnant and live 5 mins away from the chipotle made an order for pick up and came immediatley to pick it up. Opened the chipotle to very spoiled ingredients. The staff keeps unfresh ingredients at this chipotle and serves it to customers without discarding items in a timely manner. Photos are attatched. Please do not go to this chipotle there are other ones near by that will give you better service and can trust the employees. From making the order to picking it up and coming back home took 11 mins in total. There's no way it spoiled on my watch, they just gave me spoiled food.
  • TJ
    Travis Jones
    Nov 12, 2025
    5.0
    Far better than the courthouse rd store.
  • GC
    Gray Childress
    Nov 11, 2025
    1.0
    They don’t put entire orders in to go bags
  • SE
    Shaun E
    Oct 29, 2025
    2.0
    I just had the worst burrito ever from chipotle got the Carne Asada with the works ended up being a $20 burrito took one bite the Carne Asada tasted worse than dog food and I’ve eaten dog food before. The burrito itself was suspect when I took it out of the bag cause it’s barely bigger than a dollar bill! Spoke to the manager at the location, Taylor, apparently if you order through the app, they don’t care about you. I’m never getting chipotle again last time I didn’t complain on the last time
  • CR
    Charles Randall
    Oct 8, 2025
    2.0
    Online order wasn’t ready at expected time and told to wait. Had to go back and ask again to find it had been ready the whole time sitting there on counter. Get home to find missing 2 sides of Sour Cream and the Queso I paid extra for. Then to top it off, they mixed up the ingredients for my wife and I bowls by adding beans to the wrong one.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Massaponax offer?

Chipotle Massaponax offers customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill in Massaponax?

The restaurant is open every day from 10:45 AM to 11:00 PM.