Business Details
About
Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Franklin, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Franklin, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
754 reviews
5 stars
253
4 stars
202
3 stars
125
2 stars
60
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and order inaccuracies, particularly in the drive-thru.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
Food Quality
While some customers enjoyed the food, others complained about cold, stale, or poorly prepared items, including dry burgers and undercooked chicken.
Cleanliness
The restaurant was noted for being clean in some instances, but there were also complaints about dirty floors and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and accurate orders.
- XSXorey SmithNov 6, 20255.0Great quality
- ALAnton LagoutineOct 16, 20251.0Staff was " too busy" to help
- EMElizabeth MerchantAug 25, 20251.0Ask to have a drank added to an order and they respond they don’t do that ask why get the so called manager yelling at you to have a good day all because they have no clue what they are doing had no idea it took a high school education to add a drink to an order I guess put the fries in the bag really comes to mind with this staff
- RMRobert MossAug 6, 20255.0$1 biscuits are a great deal.
- VAVicki ArivellaJul 16, 20253.0Every time I go to Wendy's some one is not paying attention or listening. There is always a mess up with the order. For instance I asked for 1 lg coke and one lg Dr. Pepper and one lg sweet tea and ended up with 2lg Dr. Peppers and one small coke.. how can you mess that up!? Ask for a jr. No cheese burger end up with a jr. Cheese burger. I asked for sweet and sour sauce and honey mustard and end up with all sweet and sour. And 4 meals stuffed into one bag. And don't get me started on the fries, maybe 6 flimsy cold fries in a pouch ... Wendy's Not what it used to be.. I used to take my kids 2x a week now maybe once a month.
Frequently Asked Questions About Wendy's
Is 1371 Armory Drive Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Franklin, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Franklin, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (757) 562-6314.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 1371 Armory Drive Wendy’s serve breakfast?
Yes, this Wendy’s location in Franklin, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's located at 1371 Armory Drive in Franklin, VA?
The drive-through at Wendy's 1371 Armory Drive is open daily from 7:00 AM to midnight.
Does the Wendy's at 1371 Armory Drive serve breakfast?
Yes, this Wendy's location serves breakfast, offering combos, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's in Franklin, VA?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Can I order Wendy's food for delivery or takeout in Franklin, VA?
Yes, Wendy's offers delivery and takeout. You can order via their app or at order.wendys.com by selecting your location.
Where can I find Wendy's menu and pricing for the Franklin location?
Menu and pricing details are available at https://order.wendys.com after selecting the Franklin location; prices may vary slightly by location.
How can I contact Wendy's at 1371 Armory Drive with questions or feedback?
You can call (757) 562-6314, use their Customer Care Live Chat, leave a message on their Contact page, or fill out the customer satisfaction survey online.
Are there any nearby restaurants if I want to try other dining options around Wendy's Franklin?
Nearby dining options include Subway sandwich shop, Great Wall Chinese restaurant, Burger King, and another Wendy's location, offering diverse choices for meals.
What nearby health facilities are close to Wendy's at 1371 Armory Drive?
Nearby health facilities include Southeastern Virginia Health System, Fresenius Kidney Care, Labcorp, Southside Diabetes, Franklin Community Health Center, and several dental and medical offices, convenient if you need services before or after dining.
Are there any entertainment or fitness venues close to Wendy's in Franklin, VA?
Yes, Franklin Bowling Center and Anytime Fitness gym are near Wendy's, perfect for some fun or a workout before or after your meal.
How can nearby automotive services benefit customers visiting Wendy's at 1371 Armory Drive?
Several automotive repair and tire centers, like Bobby's Tire & Auto Care and Bobby's Tire Discounters, are nearby, so customers can conveniently combine vehicle maintenance with a quick meal at Wendy's.