Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,336 reviews
5 stars
322
4 stars
235
3 stars
220
2 stars
139
1 star
420
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and unprofessional behavior.
Food Quality
Several customers reported receiving cold, undercooked, or incorrect food orders, leading to dissatisfaction with the overall quality.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Slow Service
Many customers experienced long wait times for their orders, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Management Issues
Frequent calls for better management and training were noted, with customers suggesting that leadership changes are necessary to improve operations.
- DJDavid Jenkins1 day ago4.0In and out fast
- JVJuanita Vick2 days ago1.0I'm local and I am very saddened to see our one and only McDonalds here. It has reach to the point we're not coming here any more. Something definitely needs to be done! The service is slow even on a good day. The food is not up to McDonald's standards. You never receive the order as you requested. (Fries, sandwiches, etc. missing) My husband had to get hand soap from me in the bathroom because the men's bathroom didn't have any. How are the male employees washing their hands before returning to the kitchen? This was reported but wasn't addressed while we were there. (We dined in for about 45 minutes before leaving.) This problem starts at the tip top of this business. Hire quality managers, then in turn they hire quality employees. Train them accordingly! Mr. Taylor, Mr. Taylor. Do you not know what's going on here? And please don't respond to this post with a link.I'd rather talk with you personally, Mr. Taylor. There is so much we would love to share with you.
- JMJessica MillerNov 11, 20253.0Took 30 minutes to get our food. It was fresh, and the tables clean, but very very slooooow.
- ABArleen Douberly BlesseNov 9, 20251.0Just left this horrible place. Looked like plenty of staff however the problem was they were all focused on drive even though the lobby was full of customers waiting on orders. We waited over 10 minutes for a fish meal and 10 count nuggets meal . The food was overcooked and dry. The libby was dirty and unstocked drink station. We even heard a customer say it gets worse every time he comes. Never saw manager. Next time we visit this area we will go elsewhere. Very disappointing!
- CBCasey BrownNov 2, 20251.0Always a bad experience at this location. Strongly recommend going somewhere else.
Frequently Asked Questions About McDonald's
What are the operating hours for dine-in service at McDonald's located at 1650 Armory Dr, Franklin, VA?
McDonald's at 1650 Armory Dr, Franklin, VA is open daily from 4:00 AM to 11:00 PM for dine-in service.
Does this McDonald's offer drive-thru service, and what are its hours?
Yes, this McDonald's has a drive-thru open from 4:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.
Can I order McDonald's delivery at this location, and when is delivery available?
Delivery is available every day from 5:00 AM to 1:00 AM for this McDonald's. You can order online at their delivery URL.
What payment methods does this McDonald's accept?
This location accepts various payment options including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there any options for curbside pickup at this McDonald's?
Yes, curbside pickup is available as part of the pickup and delivery services offered at this McDonald’s location.
Where can I download the McDonald's app for ordering at this location?
You can download the McDonald's app from the Apple App Store or Google Play Store using the provided URLs for easy mobile ordering.
What nearby lodging options are available close to McDonald's at 1650 Armory Dr?
Nearby hotels include Econo Lodge, Knights Inn, Quality Inn & Suites, Quality Inn & Suites Suffolk, VA, and Super 8, which are convenient if you're visiting or staying overnight in Franklin, VA.
Are there nearby coffee shops I can visit before or after dining at this McDonald's?
Yes, Starbucks is nearby offering a range of coffee, smoothies, and cafe options, perfect for a visit before or after your meal at McDonald's.
If I need fuel or automotive services near McDonald's at 1650 Armory Dr, where can I go?
Nearby options include gas stations and convenience stores such as Mobil, Circle K, Kangaroo Express 3703, and bp for fuel and automotive needs.
What other dining options are near McDonald's on Armory Dr in Franklin, VA?
Nearby restaurants include Kiki's Grill offering sushi, Indian, and Thai cuisine, El Ranchero Mexican Grill And Bar, Huddle House diner, and Top's No. 1 Chinese Restaurant for diverse meal choices.