Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.2
623 reviews
5 stars
330
4 stars
172
3 stars
54
2 stars
20
1 star
47
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others praised the freshness and taste.
Service Issues
Several reviews highlighted poor customer service, including rude staff and order inaccuracies, though some praised friendly and helpful employees.
Cleanliness
The restaurant was frequently noted for its cleanliness and inviting atmosphere.
Pricing Concerns
Many customers expressed that the prices were high for the quality and quantity of food received.
Positive Experiences
Despite the issues, several customers enjoyed their meals and appreciated the overall experience, particularly with ice cream and blizzards.
- SCSonnenc CsOct 31, 20255.0Good burgers and blizzards!
- JOJ. K. O.Sep 23, 20251.0Compared to the Dairy Queen in Courtland and the DQ in Windsor, this store consistently serves messy food and a cheaper version of hot dogs and crapy chilli.
- LYlupin yamakawaSep 10, 20255.0brandon is dope
- KPKayla PerryAug 10, 20255.0Lady who took our order was rude. No manners and rolled her eyes when she saw we were waiting in line.
- NNNiche'Jul 21, 20251.0I will never understand why there's a long wait, only to give someone cold food. It's very disrespectful and disappointing for our meals to cost almost $20 and the french fries were at least an hour old. Thankfully, we were just visiting, so I never have to visit this location again.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 1418 Armory Dr, Franklin, VA 23851-2451, USA.
What are the regular operating hours of Dairy Queen Grill & Chill?
They are open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Fridays and Saturdays from 10:00 AM to 11:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
They are closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On Christmas Eve (Dec 24, 2025), they are open from 10:00 AM to 5:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location has drive-thru service as well as outdoor seating available.
Is the restaurant family-friendly and accessible for children and people with disabilities?
Yes, Dairy Queen Grill & Chill is family-friendly, welcomes children, provides high chairs, restrooms, and is wheelchair accessible.
Can I order online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can order online via their pickup URL, and they offer exclusive deals through their mobile app.
What nearby stores can I visit for home improvement or gardening before or after enjoying Dairy Queen?
Nearby you can find Lowe's Home Improvement and Southern Charm Garden Center, which are great for home and gardening needs.
Are there nearby dining options close to Dairy Queen Grill & Chill?
Yes, nearby dining options include Applebee's Grill + Bar, Three Guys Italian Restaurant, and Pizza Hut for a variety of meal choices.
What nearby services can help with storage or deliveries when visiting Dairy Queen?
Nearby services include AAAA Self Storage & Moving, ABC Self Storage, and a UPS Access Point location for mail and package needs.