Jimmy John's

3.7
230 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9142 Richmond Hwy, Fort Belvoir, VA
22060, United States

Hours

Reviews

3.7
230 reviews
5 stars
119
4 stars
30
3 stars
20
2 stars
15
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, with multiple instances of orders taking much longer than expected.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong ingredients.

Customer Service

While some customers praised the friendliness of the staff, others experienced rudeness and unprofessional behavior.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh ingredients while others reported stale or poorly prepared sandwiches.

Management Issues

Several reviews pointed to poor management and organization, affecting staff performance and overall customer experience.
  • SM
    Shanell M
    1 day ago
    4.0
    9/10 my sandwich is pretty great. But this last visit my sandwich bread was so soggy and thrown together and I literally picked up right when it was ready. Drove 5 minutes home and yuck. Jan 8 lunch time whom ever worked please take your time.
  • LB
    Lawson Bleeker
    Nov 26, 2025
    1.0
    Lunch rush. 2 workers in front and 1 "manager" i assume is in the back. Took order approximately 40 minutes. For 2 sandwiches. Among other orders being entirely forgotten by workers. Did not recieve bacon or pickles on either sandwich. Neither toasted as requested. I do not blame the regular employees. Since everyone present saw the Toxic work environment the manager made when asked to help in the back. When she then yelled and threatened the employees jobs for being slow as she was not helping.
  • KM
    Kristine Matsuba
    Nov 24, 2025
    5.0
    I have a very positive experience every time I visit this location. I go every Week. I’m quick, I don’t talk much, and I always order the same thing. At this point, the friendly staff knows my order the moment I walk through the door, and I can’t say how much I appreciate that. Even though I’m not really someone who strikes up conversations, their kindness and consistency make me feel welcomed. The service is always fast, the team is always friendly, and the whole experience just makes my day a little better. Highly recommend this location!
  • RR
    Rae
    Nov 3, 2025
    2.0
    Customer service sucks and they never answer the phone I’ve been calling to check on a refund. If the shop is closed why would you guys make it so that online orders still go through and it says open online even when closed. I want my money back
  • JR
    Jody Rodgers
    Oct 18, 2025
    5.0
    The sub was good. The bread was fresh. No complaints. Would go back.