Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many reviews highlighted issues with food quality, such as cold or poorly prepared items, and missing components from orders.
Cleanliness and Maintenance
Some customers noted cleanliness and maintenance issues, including unsanitary conditions and broken equipment.
Staff Attitude
Several reviews mentioned unfriendly or unprofessional behavior from staff, contributing to a negative customer experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food on occasion.
SE
Something Something Else
Feb 19, 2026
1.0
Did not serve me at 7:48pm. Ordered through the app. They said their systems were down for maintenance. They could not refund me nor were willing to make my food. Was instructed I would have to come back another day.
For my time I requested to either be refunded and provided the food, or upgraded for free to a more premium offering. I was denied both and advised the manager I would not be returning to McDonald's again in my life. And believe me ...I will not.
CM
Caleb Moore
Feb 10, 2026
1.0
Did not serve me at 11:55
WW
Wanderer
Jan 17, 2026
4.0
They had a neat table
AS
Anthony Smith
Jan 12, 2026
2.0
Cold big Mac cold fries and had to wait for a counter person 😒 not anymore for us.
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