McDonald's

3.6
893 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17949 Forest Rd, Forest, VA
24551, United States

Hours

Reviews

3.6
893 reviews
5 stars
314
4 stars
217
3 stars
160
2 stars
62
1 star
140

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, such as cold or improperly prepared items, and missing components from orders.

Staff Friendliness

While some customers praised the friendliness of certain staff members, others noted a lack of courtesy and engagement from employees.

Operational Issues

Numerous complaints were made about the restaurant's inconsistent hours, with reports of being closed during posted hours and issues with kiosks not functioning properly.

Overall Experience

The overall sentiment was mixed, with some customers expressing satisfaction with their meals while many others reported significant dissatisfaction with service and food quality.
  • BC
    Bill Cosgrove
    Nov 11, 2025
    5.0
    Clean and friendly
  • JH
    JoAnne H
    Nov 4, 2025
    2.0
    This owner just doesnt seem to care anymore. There were three workers (doing their best). The noon replacements were almost 30 min late. The drive thru was wrapped around the building and service was limited. Because I worked in fast food, I dont blame the workers. These owners need to hire people and respond to texts/phone calls.
  • LP
    Lisa Pickeral
    Nov 1, 2025
    1.0
    Went thru the drive thru and one of the items was a chocolate milk I opened the milk and just so happened I noticed something on the inside of the top and it was MOLD! I took the milk back in and got another 1 I checked that before I left and didnt see anything on the top. I get home with the kiddos to eat and I ordered a plain hamburger. The hamburger had ketchup onion pickle mustard so that was a waste! the fries tasted as if they had been sitting all day. It would have been a waste to turn around and carry the items back. I will not be going back there!!!!!
  • PC
    Pamela Carpenter
    Jul 26, 2025
    5.0
    Very friendly atmosphere.
  • BH
    Blake Harkin
    Jun 20, 2025
    2.0
    I regret having to give this particular McDonalds such a discouraging score. However, it is due time to give an accurate warning to newcomers. 1. Your McFlurry will sadly be delivered as a McSplat of Icecream with a dusting of toppings. 2. The cold demeanor of the night shift drive thru workers simply mirrors the disappointment of the lackluster icecream treat. 3. Hide a seek is a delightful pastime but NOT a game commonly played with condiments! I would love to drive thru instead of ringing around the rosey to acquire a forgotten ketchup packet. A quaint complaint for a once loved establishment. I trust that these once glorious Golden Arches will shine light to a new age of competent workers and never breaking sweet treat machines.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's on weekdays?

McDonald's is open from 5:00 AM to 12:00 AM (midnight) Monday through Wednesday, and from 5:00 AM to 1:00 AM Thursday and Friday.

Does this McDonald's location have a drive-thru, and what are its hours?

Yes, this McDonald's offers a drive-thru service daily from 5:00 AM to midnight on Monday through Wednesday and Sunday, and until 1:00 AM on Thursday through Saturday.