Giant Food

Reviews

• JZ

  Justin Zaelke

  Dec 28, 2025
  1.0
  Replaced my bacon with turkey bacon.
• TZ

  Tatjana Zubkova

  Dec 21, 2025
  5.0
  Хороший и не дорогой магазин
• JC

  James Carter

  Dec 3, 2025
  4.0
  Get the app to save some money and give it a chance. I was pleased with the overall selections and pricing.
• BB

  Bobby

  Oct 28, 2025
  5.0
  Friendly and clean great sale prices
• KH

  Kara Howard

  Sep 6, 2025
  3.0
  I placed a pickup order today (September 6, 2025) for the 5–6pm window. Before arriving, I received a notification that two of my items were not in stock—both of which were tied to a Buy One, Get One Free promotion. When I arrived, I tried to resolve the issue in person. Customer Service directed me to call the Online Pickup Department. I called the posted number nine times, but no one ever answered—each time my call was redirected back to the main desk. While I was still waiting, a staff member brought my order out. I explained the situation, and he said he would try to pull the items and adjust the invoice, but then called back to say nothing could be done since I had selected “no substitutions.” This didn’t make sense, as the items in question were free due to the coupon offer, so there would have been no price difference. At that point, I requested to return the entire order. I was told no proof of return could be provided and that I “should” see a credit in a few days. When I asked how I could follow up if no credit appeared, I was given no clear answer. As a single parent shopping for a child with autism who is very particular about what he drinks, I depend on the convenience and reliability of grocery pickup. The items may have only been a couple of cases of soda and a bag of chips, but the principle matters. The refusal to uphold a valid Giant coupon, the lack of responsiveness, and the unwillingness to provide proof of return all feel extremely unprofessional and unethical. Your allowing your staff members to push you customers into a corner and pretty much we have to take what you give us. I hope management takes this feedback seriously and improves both communication and accountability for online pickup orders. Families like mine rely on these services, and the experience today left me feeling frustrated, dismissed, and unsupported.

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