Food Quality
Many customers reported that the smoothies and food items were often bland, watery, or made with old ingredients, leading to a disappointing experience.
Customer Service
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and incorrect orders, contributing to an overall negative impression.
Management Issues
Several customers expressed concerns about a lack of effective management, with complaints about staff behavior and operational inefficiencies.
Freshness Concerns
Customers frequently noted that the freshness of ingredients, particularly in smoothies and Açaí bowls, was lacking, with some items being served frozen or with old fruit.