At Papa Johns Pizza in Falls Church, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Falls Church pizza for any occasion. Call us for pizza delivery in Falls Church or stop by 500 W BROAD ST for carryout to order the best pizza in Falls Church, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rudeness from staff and unprofessional behavior from management.
Delivery Issues
Many customers experienced significant delays in delivery, with some waiting over two hours for their orders.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold, burnt, or incorrect orders.
Cleanliness Concerns
Customers expressed concerns about hygiene practices, including employees not washing hands and unsanitary conditions.
Positive Staff Interactions
Despite negative experiences, some customers praised individual staff members for their kindness and helpfulness.
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Carlos Christian
Nov 1, 2025
5.0
How are very kind to people who to very the to people to visit this and newly of the Utah and they will have is making you to feel all into details from coming in Utah I and be help to see you soon as possible he I will take some rest for that ma I was in prayers so I typed fast and to did surely to feel free readings and I surely did have want best stuff store version get all of it you want to do the with here you this I is very good for me to come to in place before I would go 😊 and to did you receive the money 😊 😀 ☺️ for your help money with it is will good kind good thank God for your help my you I and like say be in love you and she will respond to my messages to me the name and date of birth the that I go through to information to you the help me the stuff you need for your help my you you and to is some
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Sambo Y
Oct 24, 2025
1.0
I ordered a lot of food for my team, and our address is only a few minutes away from this location. It took over an hour and a half after multiple calls that they finally delivered. They would not give me a refund after we refused the cold food. Do not go here or order from them.
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Ahmad Zia
Oct 7, 2025
1.0
Very disappointed with this store. The guy was smoking outside, came in and touched the pizzas without washing his hands, then made the wrong one for me. Not professional at all.
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Jillian C.
Aug 7, 2025
1.0
Rude
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Susie Dozier
Jul 31, 2025
1.0
I ordered a pizza and brownies delivered last night. The ordering process was so confusing. Back and forth from computer to actual person. But finally got order placed for my 77 yr old self and my 15 year old granddaughter who had been at the pool all afternoon and was ver hungry. Order finalized around 7:30. Told me it would take 35 minutes. I was sitting 5 ft from my front door. My granddaughter made me realize it had been almost and hour. So I called to check on it and the computer saus my order was completed. Could not get human on phone so went to papa John’s to talk to 2 very rude gentlemen who did not believe me. Took me about 20 minutes to convince them I had not received a pizza and having to come there totally what I was not wanting to be doing at that time. Finally arrived home with pizza at 9:40. Which way too late be eating supper. They had delivered to a man and had trouble believing there was no man at my house. Terrible experience and will never order pizza to be delivered from papa John’s again.