Chipotle Mexican Grill

3.4
432 reviews
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Business Details

358 W Broad St, Falls Church, VA
22046, United States
(703) 534-8301
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Broaddale Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
358 W Broad St, Falls Church, VA
22046, United States

Hours

Reviews

3.4
432 reviews
5 stars
181
4 stars
73
3 stars
41
2 stars
22
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and inattentive staff, with inconsistent service quality.

Food Quality

Food quality was frequently criticized, with reports of cold, poorly cooked, or improperly prepared meals.

Portion Sizes

Numerous reviews mentioned small portion sizes, often requiring customers to ask for more ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean tables and unsanitary conditions reported.

Inconsistency

Customers experienced significant inconsistency in food preparation and service, leading to frustration and disappointment.
  • NJ
    Naga yoga Jothinarayanan
    Nov 11, 2025
    1.0
    I had a terrible experience today with a Chipotle employee who was serving rice, chicken, and beans. She was making fun of customers and didn’t give them enough time to choose from the menu. When a customer went back to her again, she made fun of them with the other employees.
  • LR
    Liz Reyes
    Nov 2, 2025
    1.0
    My bowl was super empty, and they barely put sour cream on it—just a drop—and there was more rice than chicken and everything else.
  • MS
    Mijael Soto
    Oct 31, 2025
    1.0
    Stay away from this chipotle. Barely give any protein or Guac. Poor service. Atmosphere is messy.
  • MM
    Mowgaloo
    Oct 7, 2025
    1.0
    Steak was drier than jerky. Restaurant was trashed; employees were inattentive. Took one bite and threw it away. Will never go back.
  • JJ
    Jennifer Jacobs
    Sep 29, 2025
    1.0
    Tried to call them to make a change to an online order. It was almost impossible to get thru the phone robot to talk to a real person. Finally the phone robot transferred me. It rang about a hundred times and then said no one could answer and hung up.
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Broaddale Center located?

It is located at 358 W Broad St, Falls Church City, Falls Church, VA 22046 inside Broaddale Village Center.

What are the operating hours of Chipotle Mexican Grill Broaddale Center?

The restaurant is open daily from 10:00 AM to 11:00 PM.