Pizza Hut

Reviews

• SW

  Sarah Waldon

  Oct 5, 2025
  4.0
  We ordered online and picked it up. The food was hot and ready when I picked it up and was very yummy. No complaints
• CW

  Courtney Williams

  Sep 13, 2025
  1.0
  Edit... still no refund, still no answer, still nothing from corporate. Lousy business, poorly run. Obviously corporate doesnt care either. Ordered 60 worth of pizza, wings and breadsticks. On 09/12/2025 placed order at 5:15 didn't receive order until 6:40 pm. Both pizzas had thin crust and I ordered hand tossed. The pizza was old, tough and overdone. The wings barely had any sauce. I called to see where the order was after an hour and no one answered the phone. I then received a text that the pizza was being delivered by door dash, and had been picked up and was on the way at 5:55, but it didn't arrive until 6:40. I tried to call again to let them know about the incorrect order but no answer. When I called one more time was told I had reached a call center and they would get a message to the store manager to call me. I never received a call. Total waste of time and money. Never again... Update called and spoke with shift leader Josh, he was very nice and apologized. Assured me that all I had to do was call and he would make sure our order was remade at no charge. He said any day was fine. Have tried calling multiple times and no one answers. Or if someone picks up it sounds like the phone is just put on the counter. No one says anything. I did reach a call center several times and they just say I'll transfer you.. back to the store that won't pick up. The worst.
• RH

  Rob Henry

  Sep 5, 2025
  1.0
  I literally left with my order came home and open the box and both pizza looked burned. Both pizzas were very hard to bite into. I get they were rushed with A lot of orders. Even our breadsticks was over cooked. I don’t think I’ll be back we have pics to prove.. it was like we have to eat cheese, sauce, on toast instead of pizza.
• SM

  steve mcQuinn

  Aug 2, 2025
  5.0
  I love the pizza from Pizza Hut in the city it is very good and very delicious delivery driver is so nice In fact I gave her a five dollar tip and the pizza is fresh and hot. Thank you Pizza Hut in Radford
• RB

  Rob Baron

  Jul 4, 2025
  5.0
  There was an issue with the customization of our pizza on the site that honestly made it tough to make. (Be careful to review your toppings and sauce selections, I’m not sure who would ask for extra barbecue sauce on a pizza, but it definitely wasn’t my intention). The shift leader, Connor, was very kind and helpful to explain what had happened and to rectify the situation. It was the kind of customer service that makes you more likely to give someone more of your business than if everything had gone perfectly from the start. Thank you!

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