Wingstop

Reviews

• TT

  Tyrone

  Mar 22, 2026
  1.0
  I wasn't going to write this review, as my original complaint had been resolved. However, after witnessing what I can only describe as cognitive bias based on my appearance, I feel it is important to share my experience. Upon entering the store and taking a seat to wait my turn to order, the manager stopped working on the order she was processing and asked, in a terse tone, whether I was ordering or picking up. I replied that I was ordering. When the line cleared of all but one person, I stood up to wait in line to order. I approached the counter and placed my order. Once I was done ordering, I asked the gentleman if I could speak to a manager about an order I had placed the day before that was undercooked. He said, " Sure,” and added that he could have it remade at no cost, to which I agreed. He asked if I still needed to speak with the manager, and I said no, my issue was resolved. The gentleman then went to inform his manager that he was giving a customer a free sandwich because of a bad experience, to which the manager asked which customer, he pointed at me, and she (the manager) said "no." (Keep in mind I've frequented this location numerous times, and never once had a complaint). The manager proceeded to the counter, and I approached as well. She then asked me if I had spoken with a manager yesterday about my order, and I said no. I was unaware that I needed to call the day of to complain. I also said that I wasn't going to complain, but I was passing by and thought of buying another sandwich. She said no to the sandwich, and I said, "Okay, I'll just write a review about my sandwich experience," and she said, "Okay." I then asked for her name; at first, she was reluctant to give it, but she eventually provided it and said it was also on the window. She then asked for my receipt, and I said I didn’t have it. I said this is the credit card I used, and she asked me to pull up the transactions, which I did and showed her. She said she would do it this time, but in the future, for me to call the same day and speak with the manager, to which I said, " Copy, I understand. At that point, I didn’t see a need to write a review. I left the store to go to the bank to withdraw some money for the gentleman who helped me, as a way of thanking him for his good customer service. When I returned, I walked to the counter to ask the gentleman if he could accept tips. He said yes, so I gave him a tip, and he walked to the manager to inform her. However, before he could explain the purpose of the money in his hands, the manager, glancing in my direction, informed him that they couldn't open the register for change. He then explained that the money was a tip and asked if he could keep it. The manager, in a dismissive gesture, signaled he could keep it. This brings me to my cognitive bias statement: every initial action this manager took towards me was reflexive and without contemplation, leading me to assume that my appearance played a heavy role in her initial decision. The gentleman has a bright future, as he is unencumbered by the biases his manager holds.
• DL

  Dawn Laurence

  Mar 3, 2026
  1.0
  Our office has ordered from here many, many times. The last 5 times that we have ordered, our food is NEVER ready when it says it will be ready. They have forgotten items, items prepared that were not what we ordered, had to have orders remade and the service here is just awful. If you place an order for around 11:00 am, they are always still cleaning the space, the floor is sticky everywhere in the restaurant and the employees are just down right rude. Today was the last straw which is a shame because when the food is made correctly, it is delicious. Hopefully this location will get a manager in there that actually cares about the product they serve.
• MH

  Michael Henderson

  Feb 27, 2026
  5.0
  Food is great customer service is great would definitely recommend
• WL

  Will Lunsford

  Feb 20, 2026
  1.0
  I have reported this location to Fairfax County Food and Beverage Tax Dept. Why am I being charged a 14% tax on food when the rate should only be 10%????
• LL

  Lorraine

  Feb 8, 2026
  2.0
  Order is supposed to be ready at 5 PM. I was told they haven’t even started on my order and that there’s 15 people ahead of me. Now it’s 5:35 and I was told “they just started on your order.” VERY DISORGANIZED. They were not prepared well at all for Super Bowl Sunday and it’s very disappointing. I won’t order from this location again. EVER. OWNER: let’s do better. Get employees who can handle the sales. This is beyond ridiculous. Super Bowl comes around every single year: your employees need to prepare for this

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