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So I came there around 5:03 PM and of course I got my order in and everything but the lady that was handling my food at the drive-through was so nasty. Her attitude just ruined my appetite. It was so horrible that I didn’t even wanna eat anymore.
I asked her how much the total was when I got to the window cause I forgot and of course, I understand Spanish completely, and she said the word : (bullshit ) to me !! and after that she went to go looked at her screen and came back to the window and told me the total all disrespectfully and rude !!
when I finally got my food She handed me the dollar bills that i was owed but not my total amount owe to me ,i knew on the top of my head, I was supposed to get some change and I asked her for the receipt and yet again She got a attitude with me and all I asked for was a receipt. I didn’t even let her know that she gave me the incorrect change at all and she told the other lady to give me my receipt and that lady gave me my change correctly but all this attitude was so uncalled for!!
To be honest with you, I’ve never had a problem with this location if I work in the shopping center myself and come here for lunch all the time, but that lady who handled my food today I never wanna come back to this place ever again no matter how good the food is in how timely the food is given I don’t want to return here again. I did not appreciate the attitude and I definitely don’t deserve to be treated in such way and did not appreciate somebody saying the word (bullshit) to me , Literally the word bullshit in Spanish. Especially in front of my kid in the backseat so happy that he did not speak Spanish, but he gets the point because of the attitude that was given to his mother thank you Wendy’s. I hopefully you will hire better people!!
Hopefully the manager for the owner, in fact, he This and retrains their employees to do a better job in customer service, no matter how frustrated they are because to be honest with you that’s how you lose customers no matter how desperate you are for employees don’t go down the route on hiring The wrong people to service your customers because you will lose more money than saving money on hiring just anybody!!
MS
Matt Siksay
3 days ago
5.0
Food was good. Rafat working the drive thru was top notch!
EC
Ejaz Chughtai
Mar 31, 2026
1.0
Visited Wendy's on 3/30/26 at 2.30pm. while I was waiting for my turn. I saw cashier took an order, the customer before me. While cashier was waiting for food. He looked at screen for online order. He walked to the trash can and picked a paper. He didn't wash his hands. He put fries and sandwich in the tray for a customer without washing his hands.
I talked to the lady manager on duty. This is a big issue/ concern as a health violation. Health department could fine Wendy's. I told manager, I will buy food somewhere other than a Wendy's today after seeing cashier action.
Manager said, store manager is not correcting or discipline. She is not a firm with employees or Wendy's/health department regulations. Wendy's standard gone down. Think twice before stopping at Wendy's.
FY
Frank Gloria Yun
Mar 25, 2026
5.0
Sitting in the parking lot writing this so I don’t forget later. Talk about fresh burger, nuggets and fries. AMAZING BURGERS! And service. Everyone was so kind and sweet. My little accidentally launched his tray into the air and ketchup flew 3-5 feet away and the sweet young man came to help us mop it up. I can’t wait to return!!!
What are the drive-through hours at Wendy's in Fairfax, VA?
The drive-through is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, the Fairfax Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
Can I order delivery from Wendy's in Fairfax, VA?
Yes, delivery is available. Check availability by entering your address on the Wendy's app or order.wendys.com.
What payment options does this Wendy's accept?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's Fairfax location for questions or feedback?
You can call (703) 968-0266 or contact customer care via the Live Chat on Wendy's Contact page or call 888-624-8140.
Does Wendy's Fairfax offer dine-in and takeout options?
Yes, this location has dine-in, takeout, drive-through, and delivery available.
Where is Wendy's located in Fairfax?
Wendy's is located at 13030 Fair Lakes Shopping Center, Fairfax, VA 22033.
What nearby restaurants are close to Wendy's Fairfax?
Nearby restaurants include Burger King, Guapos Mexican Restaurant and Bar, Chipotle Mexican Grill, Don Pablo's TexMex, Jimmy John's, and Subway.
What services or stores are near Wendy's that visitors might find useful?
Near Wendy's are Exxon & Mobil Stations for fuel and convenience, Sally Beauty for hair supplies, and Jj's Hallmark Shop for gifts and cards.
Are there any nearby popular shopping centers or entertainment options?
Yes, Fair Lakes Shopping Center is nearby offering additional shopping and dining options, and you can also check out Redbox for movie rentals.
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