Wendy's

3.8
388 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Fairfax, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Fairfax, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9688 Main Street, Fairfax, VA
22031, United States

Hours

Reviews

3.8
388 reviews
5 stars
177
4 stars
79
3 stars
58
2 stars
17
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported mixed experiences with food quality, noting that while some items were fresh and hot, others were served cold or incorrect.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of attention to customer requests.

Cleanliness

Several customers mentioned cleanliness issues, particularly in the dining area and bathrooms, with some describing unpleasant odors.

Staff Attitude

Feedback indicated a lack of professionalism among some employees, with reports of rude behavior and dismissive attitudes towards customers.

Order Accuracy

Many customers experienced problems with order accuracy, receiving incorrect items or missing components from their orders.
  • LD
    Lynn Doral
    Nov 6, 2025
    1.0
    Now there's a charge of $0.50 per sauce....SMH.
  • TP
    Teje Pondexter
    Oct 18, 2025
    3.0
    The food was good. They made the tenders fresh so they were hot but the rest of the food was just warm. The soda machine and condiment were sticky and dirty
  • AW
    Alex Wilson
    Oct 5, 2025
    1.0
    Brenda would not listen to my order, refused to remake the sandwich and messed up my friends online order. They then lied about when they close. Each time I tried to tell them my order again they just talked over me and said I didn't say that before. They failed to read the order back and rushed me to the second window where I then checked my order and discovered it was wrong. That employee is the problem. There are other staff that have run the drive thru past midnight and had no issue with listening to my order and accurately making it. I have even placed the same order on the app in the past and the other staff have gotten the order right. Each time it is Brenda they do not listen or attempt to get the order correct. They then argue and role their eyes.
  • TS
    Tom Snow
    Oct 4, 2025
    3.0
    Smaller portions of food. It was ok. Baconator has shrink significantly. They did not get our order completely right but made up for it.
  • LF
    Leon Flores
    Oct 2, 2025
    1.0
    I follow a carnivore way of eating. I ordered 6 beef patties and they didn't want to sell it to me. I told them other Wendy's have sold it to me. He said, "go over there". One guy said that if they sell it like that they won't make enough money. Another suggested I buy the Burger to get the Patties. Why would I pay for something I'm not going to eat? They finally sold it to me but told me next time they won't. This Wendy's managers are really something!!!

Frequently Asked Questions About Wendy's

Is Fairfax City Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.