At Häagen-Dazs Shops, we serve ice cream worth slowing down for. Crafted with simple ingredients—cream, milk, sugar, and eggs—and only the finest additions, our ice cream contains no artificial colors, flavors, or preservatives. Since 1976, we’ve invited guests to pause, savor and enjoy the simple pleasure of premium. That’s Dazs.
We arrived at Häagen-Dazs on 02/20/2026 at 8:35 PM,well before the posted 9:00 PM closing time. I ordered a simple Belgian chocolate milkshake, and the employee responded that she “couldn’t really make anything because we were very close to closing” and said she “only had a few minutes.”
I drove specifically to this location, and there was another family behind us who heard the same response and ended up leaving as well. In total, eight customers walked away.
I understand preparing for closing, but if the store is open until 9:00 PM, customers should still be served or change your hours.
Unfortunately, this experience felt rushed and unwelcoming.
DH
Daniel Holden
Jan 14, 2026
5.0
I want to take these moment to praise jareth m in the fair oaks mall every time i enter he is so amazing he knows everything about the store hes very and i mean very professional curiosity and is able to answer all my questions without hesitation he does above and beyond work he is an amazing outstanding asset for your company if possible go to him and say thank you for me he always put me in a better mood as well of a direction
EK
Ethan Klaus
Dec 13, 2025
5.0
Very good quality. Would recommend 👍
QM
Quentin McGreer
Oct 11, 2025
5.0
So gooooood!
CF
Carlos Flores
Apr 19, 2025
5.0
Everytime my kids get a haircut, we always get ice cream afterwards. The new tradition is already something they look forward too, but Jareth adds that final touch for us. Always smiling, extremely helpful, and very welcoming 🙏🏽 glad to have such a nice staff on top of the delicious ice cream!