Five Guys

4.2
361 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12156 Fairfax Town Center in Fairfax is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
12156 Fairfax Town Center, Fairfax, VA
22033, United States

Hours

Reviews

4.2
361 reviews
5 stars
207
4 stars
84
3 stars
27
2 stars
10
1 star
33

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the burgers and fries for being delicious and fresh, though some noted inconsistencies in quality.

Service Issues

Several reviews highlighted poor customer service experiences, including order mix-ups and rude staff.

Pricing Concerns

Many customers expressed dissatisfaction with the high prices, feeling that the value did not match the quality of the food.

Cleanliness

While some customers reported clean environments, others noted issues with cleanliness, particularly regarding tables and food handling practices.

Overall Experience

The overall experience varied significantly, with some customers having excellent visits while others reported multiple issues.
  • AN
    Allan Nicome
    Oct 26, 2025
    5.0
    The burgers and fries are always cooked perfectly. And, the service is great.
  • GM
    Gunnar Mentzer
    Oct 21, 2025
    1.0
    Guy at the counter barely spoke english and mumbled everything. Rang up my burger wrong. Milkshakes suck and taste worse than any fast food joint. In addition to this my food cost 32 dollars. Join me in making sure this dump goes out of business forever
  • AT
    ABO TALAL
    Oct 12, 2025
    1.0
    The restaurant staff, especially the manager, need additional training. They are not good at dealing with customers.
  • RJ
    Robert James
    Oct 8, 2025
    5.0
    5 Guys hamburgers are soooo good! The Cajan fries are delicious as well 😎. Service was fast and staff were pleasant to speak with. 5/5!
  • DP
    Daniel Pak
    Sep 11, 2025
    5.0
    Superb experience! This location is the ALL TIME BEST. I’ve been to multiple Five Guy locations throughout the US and the UK. The customer service here is always top-notch, super fast, & friendly. Food is consistently fresh + delicious. 10 out of 10 Huge shoutout to Miriam!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.