Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Numerous reviews highlighted poor customer service, with staff often being rude, unwelcoming, and indifferent to customers' needs.
Food Quality
While some customers enjoyed the bagels, many reported issues with food quality, including cold items, incorrect orders, and lack of flavor.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and a generally unkempt environment.
Service Speed
Customers frequently complained about slow service, with long wait times for orders and disorganization in fulfilling them.
Pricing
Many customers felt that the prices were too high for the quality of food and service received.
AM
Ambrina Malik
2 days ago
1.0
How hard is it to make an egg and cheese? Apparently, very hard at this location. It took two tries and my sandwich still had bacon on it. On the third attempt, they finally removed the bacon… but also removed the cheese. At that point, I gave up. Extremely frustrating experience and a total waste of time.
JJ
June
Dec 4, 2025
1.0
Ordered the cranberry bagel with coffee and the gal really didn't want to be bothered although I was the only one there. She gave me a dirty look because I said no cream cheese. Bagel has zero taste and you can't taste cranberry. Coffee was not hot and only one container worked. I understand now why it's empty. And there are no plant milks either. I feel like I'm imposing even though the place is totally empty. I understand they're struggling but don't take it out on a paying customer. Yes, I did leave a tip but even after seeing that, the gal couldn't find the decency to be cordial. (Why tipping is even necessary when you're buying a bagel, I will never know, but that's beside the point.)
When the owner told me to leave at 2pm (I walked in around 1:45), I did tell him that the coffee wasn't warm. His response was a nasty, 'have a nice day.' Is that how you earn your customers? No thanks!
SH
Shante Hawkins
Oct 20, 2025
5.0
Enjoyed my breakfast sandwich.
DJ
Deanna Jordan
Oct 16, 2025
2.0
I hate to have to come here and do this because I am a regular that’s been going to this location since I moved here in 2020 but I am very disappointed with my purchase this morning. My daughter walked in to get our online order and she had the pepperoni bagel it had burnt pepperoni’s and barely any cheese on it. It was broken and all as soon as we opened the box. I know the person who made this bagel saw this I’m just trying to figure out why it was still served to us??? I understand the place is packed in the am but that does not mean that the food should be rushed. I have waited patiently plenty of times and never complained because I like this place and I have experienced great customer service to the point where the older gentleman at the cash register knows my name. Since I was in a rush I did not have time to come back but I definetly would to get a new order made or my money back!!!! This is unacceptable.
AM
Austen M
Oct 12, 2025
2.0
If you like your overpriced bagel 🥯 slammed on a counter with an attitude, GO HERE!