Dunkin'

4.1
482 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fairfax, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12701 Shoppes Ln, Fairfax, VA
22033, United States

Hours

Reviews

4.1
482 reviews
5 stars
284
4 stars
90
3 stars
39
2 stars
12
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, especially during busy hours, with some stating that their orders were forgotten or took excessive time to prepare.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, many others reported rude behavior and lack of attentiveness from employees.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong drinks, leading to frustration among customers.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and restrooms, which detracted from their overall experience.

Product Quality

While some customers enjoyed the coffee and donuts, others expressed disappointment with the taste and quality, citing inconsistencies in their orders.
  • IA
    ibrahim ahmed
    Nov 1, 2025
    5.0
    The place is always clean, staff are professional and service is incomparable! 5 stars
  • ST
    Saffron Tonko
    Oct 30, 2025
    1.0
    there was maybe one other customer aside from me and 3-4 workers. it took like 15 minutes to get my 2 drinks (black coffee, iced matcha). they messed up my matcha and did not sweeten it, i wasn't surprised because the cashier did not look like he knew what i was talking about (this is my regular order i get at EVERY dunkin. my black coffee came out lukewarm. very disappointed.
  • LS
    Laura Smith
    Oct 30, 2025
    5.0
    Trevor and the team are doing awesome this morning 10/30!
  • CN
    Colin Nicholson
    Aug 31, 2025
    1.0
    Several times I have gone here, no one has been in line and no one was behind the counter. The workers were doing random tasks around the store. I stand there for several minutes, sometimes I order and sometimes I just walk out. I don’t understand why they don’t always have someone ready to take orders in a reasonable amount of time and often the workers are just hanging around the store.
  • SQ
    Scorpio Queen
    Aug 27, 2025
    1.0
    I went yesterday aug 26. The cashier is so rude a young lady. I want to pay and she didn’t pay attention. I order food she make wrong drinks for me . And 1 drink she put on counter and the rest different places and told me u have to pick from these places. Horrible experience never going back to this location again because of terrible customer service.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Fairfax, VA?

Dunkin' Fairfax is open from 5:00 AM to 10:00 PM Monday through Saturday, and from 6:00 AM to 10:00 PM on Sundays.

Does Dunkin' offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup options for customer convenience.