Dunkin'

3.7
601 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fairfax, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9550 Fairfax Blvd, Fairfax, VA
22031, United States

Hours

Reviews

3.7
601 reviews
5 stars
277
4 stars
135
3 stars
49
2 stars
38
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.

Staffing Issues

Many customers noted that the location is frequently understaffed, leading to delays and a lack of attention to customer needs.

Product Availability

Customers expressed frustration over the frequent lack of available donuts and other menu items, particularly during peak hours.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unkempt staff uniforms.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and efficiency.
  • TT
    Tyler T
    Dec 31, 2025
    4.0
    Order was ready when I arrived for pick up. Busy location but easy to access and plenty of parking spots. Drink was as expected!
  • CC
    Critical Chris
    Dec 23, 2025
    4.0
    Not one plain glazed donut available late in the afternoon on a winter’s day. ☹️
  • JM
    Jose Antonio Medina
    Dec 19, 2025
    2.0
    Friday 130pm, and there were literally no donuts that they could sell me. This store really is just Dunkin... No donuts ..smh
  • MS
    Megan Smith
    Dec 6, 2025
    1.0
    They gave me a completely different latte than what I had ordered, then when i asked them to remake it to what I ordered, they took my drink back and added foam to the top and gave me back the same wrong drink… i asked for oatmilk they gave me regular and a completely different flavor than i had asked for too. The coffee also is grainy and feels like there are loose grounds of coffee in my latte. They overall just don't care about your experience and obviously don't like their jobs.
  • EK
    Ed Kent
    Oct 24, 2025
    1.0
    ​I visited the store to order a sausage, egg, and cheese on a croissant. The employee who took my order was professional and polite. I was the only customer initially but the store quickly became busy. ​While waiting at the pickup line, the employee preparing my food was working efficiently. Store Manager "Mario" approached me and asked what I was waiting for. I politely declined his assistance, stating that the sandwich maker was already working on my order. ​Mario appeared to take my polite refusal personally and immediately stepped in, interrupting the flow of the sandwich maker, an employee who was otherwise doing an excellent job. Mario’s intervention created confusion, causing the sandwich maker to momentarily step back and collect herself. ​When I questioned Mario’s actions and intent, he stated, "I asked you what you ordered and you wouldn't say." I responded by pointing out that the sandwich maker was performing fine until he interrupted her. ​He stated, "once you get your order, I have the right to tell you don't come back." ​When I remarked that his people skills were "horrendous" for a manager, Mario responded with the non-sensical and insulting comment: "your not a person." ​After this response along with waiting five minutes with no sandwich, I began recording the interaction on my phone. On camera, Mario repeated, "I don't know what you're waiting on, I asked you twice what your order was, I don't know what number you are." ​Immediately after making this statement and while being recorded Mario instructed the sandwich maker to clear the orders from the screen, then promptly turned around and handed me my sandwich. This action directly contradicted his claim that he did not know what I was waiting for. ​As I was leaving the store, Mario issued a final threat: "Don't come back or I'll call the police."

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Fairfax, VA?

Dunkin' in Fairfax, VA is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' Fairfax offer delivery and curbside pickup services?

Yes, Dunkin' Fairfax offers both delivery and curbside pickup services for customer convenience.