Chipotle Pickett is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including low portion sizes, overly salty dishes, and instances of food being served cold or spoiled.
Customer Service
Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Cleanliness
The restaurant was often noted as dirty, with unclean tables and unsanitary conditions reported by multiple customers.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and inconsistent food preparation.
Value for Money
Customers expressed dissatisfaction with the value received for the price paid, citing high costs for small portions and poor quality.
HA
hasan Al
6 days ago
5.0
Great service and great food
ED
earl davis
Nov 3, 2025
5.0
It was good and hot.
LC
Latisha Cotton
Oct 20, 2025
1.0
This was worst chipotle i ever experience in my life. The food volume was the worst it was the smallest bowl I ever received. o should have stock in chipotle as much i go their all the time but this location wl never ever get my money again even if it was the last meal I ever receive.
SR
Shekinah Reynolds
Oct 20, 2025
1.0
Please look at all the reviews where it says the food volume is low! Absolutely true!!! And the lady that’s the manager is very rude! Go to the other one in Fairfax!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Pickett serve?
Chipotle Pickett offers customizable Mexican fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Fairfax?
It is located at 9506 Main St in Fairfax City, VA, inside the Turnpike Shopping Center.
What are the operating hours of Chipotle Mexican Grill at Pickett?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Pickett offer pickup and delivery services?
Yes, they provide in-store pickup and delivery options for customer convenience.
How can I order online from Chipotle at Pickett?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
What is the contact phone number for Chipotle Mexican Grill at Pickett?
You can reach them by phone at +1 571-328-5485.
Does Chipotle Pickett accept credit cards and gift cards?
Yes, the restaurant accepts credit cards and also offers gift cards for purchase.
Are there any nearby stores where I can shop or run errands after dining at Chipotle Pickett?
Yes, Dollar Tree, a discount store offering party supplies and arts and crafts items, is nearby and convenient for quick shopping trips.
What nearby recreational or fitness facilities are close to Chipotle Pickett?
KidStrong Fairfax, a gym offering boot camp and sports activities, is located nearby, making it easy to combine a workout with a meal at Chipotle.
Are there other dining options near Chipotle Mexican Grill at Pickett?
Yes, nearby dining options include Flippin Pizza for pizza lovers, Cold Stone Creamery for ice cream and smoothies, and Firehouse Subs for sandwiches.