Dunkin'

2.7
301 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Dumfries, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
17020 Richmond Highway, Dumfries, VA
22026, United States

Hours

Reviews

2.7
301 reviews
5 stars
88
4 stars
40
3 stars
15
2 stars
23
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Staff Attitude

Many reviews highlighted a lack of professionalism and friendliness among employees, with some customers feeling disrespected.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration and disappointment.

Cleanliness and Food Quality

There were complaints about unsanitary conditions and food quality, including stale items and unappetizing food.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and efficiency, as well as the quality of the coffee.
  • QM
    Quadiah Mitchell
    Nov 17, 2025
    5.0
    Jeffrey is wonderful I really like him very kind person and patience. He gets the order right everytime and he’s clean . Hopefully he stays
  • JW
    Jason Wynkoop
    Nov 15, 2025
    1.0
    I'd like some coffee with my ice. I've given this place multiple chances but 6.00 for not even a cup of coffee in an iced machiato. The speaker on drive through never works right. Staff on multiple occasions don't even respond to you
  • AW
    amina Weyar
    Nov 12, 2025
    1.0
    I’ve been coming here often but lately the service has really sucked. Today I ordered a coffee with regular cream and sugar, and it took about 15 minutes to make. It definitely feels like they’re understaffed and not ready for the rush. Very disappointing. They need to improve staffing and customer service, especially in the afternoons. I also contacted corporate so they are aware of the situation.Just two people were working there that’s it and they looked like they were under pressure. I need to get a coffee for school every morning but I don’t that’s the place to go and wouldn’t recommend anyone too the stuff are very mean and they don’t have Costumer service
  • RS
    Rebeca Segovia
    Nov 6, 2025
    1.0
    I ordered the cookie butter lattes, tasted like water… my two Hot peppermint mocha lattes weren’t even full.. all my 6 drinks were so disappointing. It was 40$ !! Do better please . I was the only car in line.
  • CF
    Chaunte Freeman
    Oct 31, 2025
    5.0
    This location has low reviews but they have come sooooo far! Great friendly service always and amazing coffee! 10/10

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Dumfries, VA?

Dunkin' in Dumfries is open Monday to Saturday from 5:00 AM to 9:00 PM and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.