Business Details
About
Mexican Restaurant
Chipotle Dulles 28 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
338 reviews
5 stars
121
4 stars
50
3 stars
15
2 stars
34
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and dismissive staff, with many customers feeling disrespected and poorly treated.
Portion Sizes
A significant number of customers complained about small portion sizes, often feeling they received less than expected for the price paid.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, bugs in food, and unsanitary conditions.
Efficiency vs. Care
While some customers appreciated the speed of service, many felt rushed and that it led to mistakes in their orders.
Inconsistent Experiences
Mixed reviews on food quality and service, with some customers reporting positive experiences while others had severe complaints.
- VPVictoria P2 days ago1.0This has to be the worst chipotle in the DMV. no matter what time you go the food taste like it’s been out all day. Only come here if you like to wait a long time for a tiny scoop of stale dry meats served with an attitude.
- AGAhmet Güney3 days ago1.0They put less meat than normal .
- JSjoseph schislerDec 12, 20255.0Great chipotle!
- LRLuis RuizDec 12, 20251.0Absolutely horrendous service and this company has completely lost me as a customer due to their ridiculous use of AI and disaster of web/online ordering. I work near the dulles retail location and during check out the app keeps sending it to Triple Seven Road. I've sat like an idiot for 10 minutes before being told it was sent to the wrong location. Why... would the app send my order to the location 20 minutes away instead of 3 minutes away? Twice...? With location enabled...? To a store I've never been...? When I tried to reach an agent I learned that they are all AI, not a single person. This is not how you conduct business, chipotle has become synonymous for bad quality service, even for fast food.
- AHalex hummelNov 18, 20251.0Rude staff. Lady working counter has attitude 2nd time coming to this location experience same issue, poor serving size compared to other Chipotles they skimp out on sour creame giving a qrt of a spoon full and get annoyed when asking for more or extra of anything watched them get snarky with the customers infront of me when they were giving their order.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Dulles 28 serve?
Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at Dulles 28?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Mexican Grill in Dulles 28 offer pickup or delivery services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill at the Dulles 28 location?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
Does Chipotle Mexican Grill in Dulles 28 have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
What is the address and contact information for Chipotle Mexican Grill at Dulles 28?
The address is 22000 Dulles Retail Plz, Loudoun, Dulles, VA 20166. You can reach them by phone at +1 571-401-8103 or email at va.3295.Dulles@chipotle.com.
Is Chipotle Mexican Grill in Dulles 28 welcoming to the LGBTQ community?
Yes, this location welcomes the LGBTQ community.
What nearby shopping options are available around Chipotle Mexican Grill at Dulles 28?
Nearby shopping includes Justice for children's and designer clothing, Old Navy offering women's and children's apparel, and DSW Designer Shoe Warehouse for footwear and accessories.
Are there any wellness or fitness centers near Chipotle at Dulles 28?
Yes, customers can visit The Joint Chiropractic for chiropractic services, Samskara Yoga & Healing studio for yoga and reiki, and My Gym for gymnastics activities near Chipotle.
What other dining options are near Chipotle Mexican Grill at Dulles 28?
Nearby restaurants include Moby Dick House of Kabab offering Mediterranean cuisine, Uncle Maddio's Pizza Joint for pizza lovers, and Nautical Bowls for acai bowls.