Chipotle Mexican Grill

3.1
338 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Dulles 28 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
22000 Dulles Retail Plz, Dulles, VA
20166, United States

Hours

Reviews

3.1
338 reviews
5 stars
121
4 stars
50
3 stars
15
2 stars
34
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers feeling disrespected and poorly treated.

Portion Sizes

A significant number of customers complained about small portion sizes, often feeling they received less than expected for the price paid.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, bugs in food, and unsanitary conditions.

Efficiency vs. Care

While some customers appreciated the speed of service, many felt rushed and that it led to mistakes in their orders.

Inconsistent Experiences

Mixed reviews on food quality and service, with some customers reporting positive experiences while others had severe complaints.
  • VP
    Victoria P
    2 days ago
    1.0
    This has to be the worst chipotle in the DMV. no matter what time you go the food taste like it’s been out all day. Only come here if you like to wait a long time for a tiny scoop of stale dry meats served with an attitude.
  • AG
    Ahmet Güney
    3 days ago
    1.0
    They put less meat than normal .
  • JS
    joseph schisler
    Dec 12, 2025
    5.0
    Great chipotle!
  • LR
    Luis Ruiz
    Dec 12, 2025
    1.0
    Absolutely horrendous service and this company has completely lost me as a customer due to their ridiculous use of AI and disaster of web/online ordering. I work near the dulles retail location and during check out the app keeps sending it to Triple Seven Road. I've sat like an idiot for 10 minutes before being told it was sent to the wrong location. Why... would the app send my order to the location 20 minutes away instead of 3 minutes away? Twice...? With location enabled...? To a store I've never been...? When I tried to reach an agent I learned that they are all AI, not a single person. This is not how you conduct business, chipotle has become synonymous for bad quality service, even for fast food.
  • AH
    alex hummel
    Nov 18, 2025
    1.0
    Rude staff. Lady working counter has attitude 2nd time coming to this location experience same issue, poor serving size compared to other Chipotles they skimp out on sour creame giving a qrt of a spoon full and get annoyed when asking for more or extra of anything watched them get snarky with the customers infront of me when they were giving their order.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Dulles 28 serve?

Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at Dulles 28?

The restaurant is open daily from 10:00 AM to 11:00 PM.