Business Details
About
Mexican Restaurant
Chipotle Dulles 28 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
332 reviews
5 stars
119
4 stars
49
3 stars
15
2 stars
34
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and dismissive behavior from staff, with several customers feeling disrespected and humiliated during their interactions.
Portion Sizes
Many customers complained about consistently small portion sizes, with some feeling that they were being shortchanged compared to other locations.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, bugs in food, and unsanitary conditions, leading to dissatisfaction with the overall dining experience.
Efficiency
While some customers appreciated the speed of service, others felt rushed and noted that this led to mistakes in their orders.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, including dirty tables and trash cans, which negatively impacted their dining experience.
- TLTony Leogamaguchi4 days ago1.0Hands down the worst chipotle I’ve ever been to and it’s not close
- AHalex hummel6 days ago1.0Rude staff. Lady working counter has attitude 2nd time coming to this location experience same issue, poor serving size compared to other Chipotles they skimp out on sour creame giving a qrt of a spoon full and get annoyed when asking for more or extra of anything watched them get snarky with the customers infront of me when they were giving their order.
- SLSean LOct 29, 20251.0Found this plastic in the food
- TKTrevor KaneOct 26, 20251.0Just picked up my order from here. Tried to have them scan a qr code for a free bag of chips when I walked in, and the lady at the register refused to add my chips to my order saying I needed to "pay for something." I literally just bought a bowl from you? What are you talking about?? Also, nevermind the literally last time 10 times I did it the exact same way before with no issue. Very rude, awful customer service skills. Find a different job.
- YMYUNUS MMOct 16, 20252.0Rude! When I asked for my drink which is I paid for online. They acted like Im tryna get an extra drink. Idk what did I wrong. They weep super rude. And utensils were missing
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Dulles 28 serve?
Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at Dulles 28?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Mexican Grill in Dulles 28 offer pickup or delivery services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill at the Dulles 28 location?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
Does Chipotle Mexican Grill in Dulles 28 have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
What is the address and contact information for Chipotle Mexican Grill at Dulles 28?
The address is 22000 Dulles Retail Plz, Loudoun, Dulles, VA 20166. You can reach them by phone at +1 571-401-8103 or email at va.3295.Dulles@chipotle.com.
Is Chipotle Mexican Grill in Dulles 28 welcoming to the LGBTQ community?
Yes, this location welcomes the LGBTQ community.
What nearby shopping options are available around Chipotle Mexican Grill at Dulles 28?
Nearby shopping includes Justice for children's and designer clothing, Old Navy offering women's and children's apparel, and DSW Designer Shoe Warehouse for footwear and accessories.
Are there any wellness or fitness centers near Chipotle at Dulles 28?
Yes, customers can visit The Joint Chiropractic for chiropractic services, Samskara Yoga & Healing studio for yoga and reiki, and My Gym for gymnastics activities near Chipotle.
What other dining options are near Chipotle Mexican Grill at Dulles 28?
Nearby restaurants include Moby Dick House of Kabab offering Mediterranean cuisine, Uncle Maddio's Pizza Joint for pizza lovers, and Nautical Bowls for acai bowls.