Jimmy John's

Reviews

• IK

  Ivan K

  Feb 24, 2026
  5.0
  Great service by Austin, the chicken Caesar wrap was good, the store looked clean. will revisit
• PH

  P T H

  Feb 23, 2026
  2.0
  It's unfortunate that this particular location does not understand or care about allergies or Celiac disease. We recently visited the new Dublin VA location. I informed the cashier as well as those making my unwich that I have Celiac and cannot process gluten. I was told by the person in charge that they can't do anything about preparing my food differently to prevent cross contamination. Hmmm. Strange that I can go to the 2 other locations in the area and the employees bend over backwards taking care of my order by changing gloves, cleaning up and letting me know they will give me mayo packets instead of using the mayo from the shared container so there is no cross contamination. Today at the Radford VA location, as soon I place my order for an unwich, the cashier asked if I had an allergy. That is how GOOD customer service should be. Maybe the Dublin VA employees need to be better educated on serving customer needs.
• KU

  Kevin Urich

  Feb 17, 2026
  1.0
  Duno what's up with the hours but the sign inside said hours 10-10 .. its 8pm and they are closing shop 👍👍 great
• CD

  Caleb Dickson

  Jan 17, 2026
  1.0
  I placed a deliver order through the app. Waiting over an hour with no deliver or notification of what was going on. Had to leave work to go over and see what was going on. They told me they use a third party company. If delivers can’t be guaranteed then it needs to be taken off as an option. So paid for a delivery to only pick up myself. There was no effort to reimburse the delivery or make a fresh sandwich since it had been sitting there for as long as it was.
• CH

  Crystal Hill

  Dec 30, 2025
  5.0
  Super clean store and the team members are always so friendly. I went tonight 12/30 and both the employees were so sweet. They even labeled which end to open my unwhich so it didn’t get messy. I manage a restaurant so I definitely appreciate this level of hospitality!