McDonald's

Reviews

• RR

  Reptar

  1 day ago
  2.0
  Happy to charge you for extra condiments, but not willing to put it on your food. If you’re allergic to something and tell them to not put it on your food, expect it to still be on there. Try a different location, these folks can’t read.
• MC

  Maurice Llewellyn Carter

  Mar 27, 2026
  4.0
  Correct and hot food from the drive through
• KG

  K G

  Mar 26, 2026
  5.0
  I have been to this McDonald’s twice recently in the drive thru and both times I have had Edgar take my orders. He is very polite and so pleasant!
• AS

  Ashley Stith

  Mar 18, 2026
  1.0
  Terrible customer service with rude, dismissive and inattentive staff
• LB

  Luis Berrios

  Mar 6, 2026
  2.0
  I ordered through Uber. My order kept getting delayed. I contacted the driver to ask if everything was ok. She told me she was still waiting. After 5-10 more minutes I saw another delay in the app and the driver still at the store. Finally, I call the store. No one picked up and I got a noise on the other end that sounded like a FAX machine. So, no voicemail option. I gave it a min, tried again, and connected with someone. I gave her my name and told her about my situation as fast as possible because I could hear a lot of background noise and spanish speaking, like they were busy. I asked if there was a delay with my order. She said it was already given out or picked up. At this point, now I need to figure out if I have to report this to Uber since this would make my driver a liar. I asked if she could give me a time frame like, "Was this just now or a few minutes ago?" She said she wasn't sure at first then said 15 minutes ago. I tried to confirm, "15 minutes? Are you certain it was 15 minutes ago?" She hung up on me. I get it now, the McArch and all the viral videos are making McDonald's famous and very busy as a result. HOWEVER! This is NOT how you handle customer service. She should have at LEAST offered to call me back, place me on hold, or asked for me to call back. BARE MINIMUM service expectations. So afterwards, I contacted my driver and explained that the store was claiming they handed it out. Turns out they were giving it to her when I texted and was calling through Uber. I called the store back because I didn't get a response from the driver and now I'm concerned the McDonald's rep was telling the truth. I connected again and explained that I will have to submit a report to Uber Eats and just need specific information if possible. She said ok and confirmed yes, 15 minutes ago and kept saying they are very busy with orders. So I asked if I could speak with the manager because I assumed I was speaking to a crew member (I used to work for McDonald's so I remember what it was like). Turns out it was the manager I was speaking to all along, including the previous call. So the Manager was the one who hung up on me and was trying to use "We're very busy" as a reason to do so. She also said something disturbing to me. My order was a Big Mac (because it was free in the app) and large McArch meal. She kept saying "Yes, yes, the order with chicken nuggets and Arch meal, they got it 15 min. ago." All this was said while interrupting me constantly. I was just trying to say thank you before she said the part about the nuggets. She even told me to report it to Uber, which I already said I was going to do from the start. The nuggets part was unexpected because now I think the manager got me mixed up with someone else, even though I gave my name multiple times. It was also difficult to communicate because she spoke very broken english (almost like she was having difficulties finding the right words to say). I'm Puerto Rican so if she had spoken spanish, I would have understood either way but I would expect that a manager would be able to speak to any guest in good English. This is besides to the point but it leads me to assume she was frustrated due to language barrier as well. Only she would know. Busy or not, language barrier aside, that is still no reason to treat customers this way. Right after I got off the phone with her, and thanked her for her time, my Uber driver had sent me an in app text stating she just got the order and was on her way. Convenient huh? Guess what? The food was nearly fresh, as if my Uber driver wasn't lying afer all... The driver was extremely polite but I'm not here to talk up the Uber Driver. I'm here because the manager's terrible customer service. She hung up on me, lied about my Uber driver, and accidently admitted to getting my order mixed up with someone else. All she had to do from the start was be honest, transparent and tell me something like, "Sorry, we've been busy but your order is almost ready." That's all that was needed.