Wendy's

3.7
644 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4461 Cheshire Station Way, Dale City, VA
22193, United States

Hours

Reviews

3.7
644 reviews
5 stars
269
4 stars
165
3 stars
73
2 stars
39
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned that food was often cold or not fresh unless specifically requested.

Cleanliness

Several customers noted that the establishment was dirty and lacked basic supplies like napkins and toilet paper.

Management Concerns

There were complaints about unhelpful management and staff not being properly trained or attentive.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, many others had negative encounters, indicating inconsistency in service.
  • RG
    Raul Garcia
    Dec 31, 2025
    1.0
    There's a guy, name's Manik with a very stupid attitude! I got at the speaker to tell them I have a mobile order... he didn't say nothing but "is closed" with a rude and stupid attitude! I told him that, the reason I ordered was because on Google said that they was going to be open until 10pm and the App let me do the order! He kept talking the same way! Most of the guys at this places have the same attitude! I was at the window requesting to talk to the maneger there but they decid to act like they don't care what's going on! There's also another guy... when he give you the food he almost throw it to you and he turn around even before you take the food! This is all the time at this location...
  • LR
    Lashalle Rowe
    Dec 30, 2025
    1.0
    I’ve been coming to this Wendys for years and never ever had a bad experience until this evening. There was an mis communication regarding my son’s burger. I was polite to the employee asking can I get a redo with my burger. I tried to explain to him it could be an error on my end. He was super nasty rolled his eyes and closed the window in my face while I was talking. He should not be dealing with customers. I came here last week and simply asked him for a drink tray and he rolled his eyes. He is a poison to the company and how does he still have a job? I called management over there and they just tried to brush it under the rug like it wasn’t a big deal. I will be calling corporate tomorrow on this establishment.
  • WM
    Wasim Mumtaz
    Nov 5, 2025
    1.0
    To I came at 6:30 bit the kitchen is not ready she took the order and not allow to stay in front of windows because she say the timer is running and as per she i am waiting 10 to 15 minutes this is not good I wast my time
  • DG
    Danyale Guiliani
    Oct 21, 2025
    3.0
    Food was cold. Fires where in the bag mostly. Sandwich was cold. Didn't sit in line long guess that's a plus.
  • AG
    Adelin G
    Oct 20, 2025
    2.0
    The customer service is always terrible. Today, I placed a doordash pickup order and when I came to pick it up the worker said they didn't have it. I checked my phone and noticed it said order was canceled because it was able to process. I showed the lady and she just said "canceled? Oh... oh okay" and shut the window. I though the was going to get a manager or try to figure out what was going on. But I was left there with no explanation. This has been a constant issue, where I have just had the window shut on me and been awkwardly left with no explanation or redirection to fix the issue i have in the moment. And sometimes the food is also made wrong.

Frequently Asked Questions About Wendy's

Is Dale Blvd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's on Dale Blvd. in Dale City currently open?

Yes! This Wendy's location is open and committed to serving quality food every day.