McDonald's

3.6
1441 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4245 Dale Blvd, Dale City, VA
22193, United States

Hours

Reviews

3.6
1,441 reviews
5 stars
588
4 stars
278
3 stars
212
2 stars
98
1 star
265

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with many waiting 15-30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of staff attitudes, with some employees being friendly and helpful, while others were described as rude or dismissive.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and bathrooms, which detracted from their overall experience.

Management Concerns

Multiple reviews pointed to poor management practices, including inadequate staffing and lack of communication, contributing to the overall negative experiences.
  • ZS
    zain shurbaji
    2 days ago
    1.0
    arrived at this McDonald’s at 3:56 AM. The location is advertised as 24 hours, and they served the car in front of me with no problem. But as soon as I pulled up, they told me “we’re closed.” If you’re not actually open 24/7, don’t advertise it. Very unprofessional and a waste of customers’ time.
  • ZZ
    ZULU Z
    Oct 28, 2025
    5.0
    McDonald’s is one of those places that feels instantly familiar no matter where you go. The one I recently visited offered a mix of comfort, convenience, and quick service that defines the brand. The restaurant was clean, brightly lit, and well-maintained, with friendly staff who greeted customers and managed the counter efficiently even during a busy lunch hour. The digital kiosks made ordering simple and fast, and the menu offered all the favorites — from Big Macs and McChickens to their crispy fries and refreshing drinks. The food was fresh and served promptly. The fries were golden and crisp, just the way they should be, and the burger was warm and well-prepared, with all the ingredients balanced perfectly. The dining area was tidy, and the atmosphere felt relaxed for a fast-food spot. I appreciated the presence of self-serve beverage stations and clean restrooms, showing that the staff truly care about maintaining standards. While McDonald’s isn’t about fine dining, it’s reliable and consistent. Whether you’re grabbing a quick breakfast on the go, enjoying a coffee at McCafé, or stopping for a late-night snack, you know exactly what to expect. It’s that dependable quality, affordability, and friendly service that keep people coming back again and again.
  • EO
    Eric Olsen
    Oct 21, 2025
    1.0
    America’s slowest drive thru. I waited 5 mins after we paid, logged in to write this review, and still not at the window for food. Made worse by the drive thru line blocking the exit. Terrible mgmt.
  • KA
    khan ahmadzai
    Oct 10, 2025
    1.0
    I had a very bad experience at this McDonald’s. The employee named Heyli was very rude and looked angry the whole time. Her attitude made me feel uncomfortable as a customer. And this i saw couples time , I expected better service and respect. Because of this experience, I don’t think I’ll be coming back to this McDonald’s again.
  • SS
    Somiah Saleem
    Oct 5, 2025
    1.0
    I’ve been a regular customer at this McDonald’s for a while, but my recent experiences have been very disappointing. Last week, I placed two separate online orders. When I arrived, I was told they only received one of them, and for the second, they "couldn’t find it" in their system. I was advised to place another order on the spot, which I did. However, after placing the new order and paying for it, I still wasn’t given the items from my original online order. On top of all this, the staff member I spoke with was rude and dismissive, which made the situation even more frustrating. This isn’t the first time I’ve had issues at this location—I've come home multiple times to find missing items from my order. It’s really disappointing to deal with this repeatedly. I hope management takes these concerns seriously and works to improve both the service and communication with customers.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 4245 Dale Blvd, Dale City, VA?

McDonald's at 4245 Dale Blvd, Dale City, VA operates 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that is open 24/7 every day of the week.