Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
580 reviews
5 stars
216
4 stars
146
3 stars
94
2 stars
43
1 star
81
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including flies and dirty dining areas.
Food Quality
Many reviews mentioned cold, poorly prepared food, including underfilled items and incorrect orders.
Service Issues
Customers frequently experienced slow service, rude staff, and unhelpful responses to complaints.
Staff Attitude
Several reviews highlighted unfriendly or indifferent staff, with a lack of customer service.
Inconsistent Experience
While some customers had positive experiences with fresh food and friendly service, many others reported the opposite.
- RARonald AdamsSep 21, 20251.0My wife was picking up food yesterday, 9/20/25 And low and behold, a cockroach runs across the counter doesn't surprise me, considering this is the same wendy's, that got shut down for having maggots i think the health inspector needs to pay another visit
- MAMike AsmaSep 1, 20251.0I ordered a grilled chicken wrap. Not only was there very little chicken and cheese it in there wasn't any tomatoes or ranch dressing. But they made up for that by putting in a black square bred bag clip. Thankfully I noticed that before swallowing.
- TLTelly LanezAug 6, 20251.0If I could give them one stars then I could but stopped by on my way home from work at 11pm, I tried to go in the lobby because google says the lobby closes at 12am and the door was locked. All of the employees are sitting outside while I then proceed to go through the drive thru, only to be told they can’t take any orders because the system is down but literally every employee is outside talking. I will be giving corporate a call in the morning
- JBJonathan BallardAug 2, 20251.0Half filled chili. Half filled frosty. When I pointed it out, like actually held up the container and politely showed the lady at the window... she just said "OK" and walked away. And that was it. I was so furious that I decided to say nothing further, lest I end up cursing. I have a policy only to ever utter a profanity in private. If you have a similar personal policy, then you'd better not get food here.
- CMCaleb MorrisAug 1, 20251.0Ordered food. Paid in 1st window went to second window. Smelled completely like Marijuana. Girl in the window looked high out of her mind. Handed me the bag of food. The bag smelled like Marijuana. I dont want my food to smell like that. Went around to leave and workers out front were smoking it looked like it. Smelled awful. This Should be done at home not on work time. Its still federally illegal.. I WILL NOT BE BACK!!!!
Frequently Asked Questions About Wendy's
Is 1312 S. Craig Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Covington, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Covington, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (540) 962-6400.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 1312 S. Craig Wendy’s serve breakfast?
Yes, this Wendy’s location in Covington, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's location at 1312 South Craig Street in Covington, VA?
This Wendy's location operates daily from 6:30 AM to midnight, including the drive-thru service.
Does this Wendy's location offer drive-thru, delivery, and dine-in options?
Yes, the Wendy's at 1312 South Craig Street offers drive-thru, delivery, and dine-in services.
How can I order food from Wendy's online or through a mobile app?
You can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is breakfast served at this Wendy's location?
Yes, breakfast is served here with options including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on South Craig Street?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
How do I contact Wendy's at 1312 South Craig Street for questions or feedback?
You can call (540) 962-6400 directly, reach the Customer Care team via live chat on their website, or call 888-624-8140 for assistance.
Are there any nearby places of interest around Wendy's at 1312 South Craig Street?
Yes, nearby you will find Yamato Covington VA (a Japanese sushi restaurant), Dollar General stores, and Schewels Home furniture store.
Can I combine a visit to Wendy's with shopping at local stores nearby?
Absolutely! Wendy's is close to retail spots like Dollar General, Rent-A-Center, and Family Dollar, making it convenient to grab a meal before or after shopping.
Which automotive services are near Wendy's in Covington, VA?
You can visit nearby places such as AutoZone, Advance Auto Parts, and Robby's Automotive for auto parts and repairs.
Are there any financial and banking services close to Wendy's on South Craig Street?
Yes, nearby financial services include OneMain Financial, Springleaf Financial Services, Wells Fargo ATM, Western Union, LibertyX Bitcoin ATM, and Truist Bank.