Taco Bell

Reviews

• RW

  Rodney Wall

  Feb 9, 2026
  1.0
  Used our mobile app to order and picked up through the drive through. Gave us the totally wrong order. So I go in. Personal who I can only assume was the manager came from the kitchen, entered some stuff into a register and went back to the kitchen. My receipt was even stuck on my bag. As I’m waiting I see a printout, which has to be a joke, stating they’re in the top three of the best fast food places in Covington (we don’t have many). Finally, after waiting for about 15 minutes, the original kid that gave us the wrong order hands me my order. Nothing was said to me. No apologies, no excuses, nothing. From any of the employees I actually spoke to or had dealings with. Not planning to eat here much in the future, if at all. Very poor customer service.
• AM

  Autumn Mace

  Nov 30, 2025
  1.0
  LITERALLY HAD A LITTLE KID IN THE BACK WORKING !!!
• JD

  Jessica Dougherty

  Nov 19, 2025
  5.0
  Very clean, good was great, staff friendly
• OJ

  Ophilea Jean

  Nov 19, 2025
  3.0
  We live close by and one of my safe foods/pregnancy favorites is the Loaded Beef Nachos which on the menu are supposed to come with: chips, seasoned beef, re fried beans, nacho cheese, red sauce, guacamole, and sour cream. It seems as if the quality of this order are always hit and miss. Usually in the daytime if I get it for lunch, everything is great. Evening shift tends to mess up quite a bit. In the last month, they have forgotten seasoned beef TWICE on the nachos, added giant, crusty gobs of re fried beans a time or two, and skipped out on adding red sauce. Any other time, I just deal with it and try to give them grace, but today really agitated me. I got 2 orders of the loaded beef nachos one with light beans, no guacamole, and extra nacho cheese... when I got home and opened the box, there was chips with beans, sour cream, and nacho cheese. No meat, no red sauce... okay. Second order (which is for my toddler by the way) was supposed to be light beans, add shredded cheese, add rice, no guacamole, red sauce, and sour cream. We go to serve him his, and it also has no meat??? This was my last straw, so we took them back to get them made the right way. The workers were very kind and admitted it was their fault due to reading the modifications wrong. They remade them for me and everything turned out right which was very appreciated, but it shouldn't be something that keeps happening. As a busy, tired mom that just wants something cheap and quick, I cannot always reload the car up to run back out for my order to be fixed. As far as everything else goes, I have nothing else to complain about. They are friendly, fast working employees, but could prepare the food like it is something they would want to eat. If they wouldn't eat it themselves why would a paying customer be expected to?
• AJ

  Aiden Jarvis

  Oct 27, 2025
  2.0
  Bite taken out of my burrito ???

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