Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
648 reviews
5 stars
226
4 stars
135
3 stars
134
2 stars
42
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and unresolved order issues.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Speed of Service
Customers experienced long wait times, particularly in the drive-thru, with some waiting over 40 minutes for their food.
Food Quality
Several reviews mentioned cold or old food, with specific complaints about the freshness of fries and burgers.
Cleanliness
The restaurant's cleanliness was criticized, with reports of dirty tables and overflowing trash cans.
- AKAlisha KiddNov 1, 20251.0What a joke ..
- DWDana WrightOct 21, 20254.0Ice cream machine is ALWAYS BROKEN! It has been broken for months, if not a year!
- BCBunny CruzOct 5, 20254.0This branch needs more help. Staff were struggling to serve food fast. I appreciate Zach so much. He's working so hard manning the cashier, and taking food orders to the table and out to the drive thru. Food was served made fresh but it took so long because they need more people. also, love their pumpkin spiced iced coffee!
- RCRichard CraftSep 29, 20251.0Worst McDonald's I have ever been to if you are in area go to the one in Clifton Forge this place sucks worst customer service and food order was wrong
- ORone eyed roverSep 24, 20253.0Clean and fast service.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 100 Mall Rd, Covington, VA?
McDonald's at 100 Mall Rd, Covington, VA is open daily from 5:00 AM to midnight.
Is there a drive-thru available at this McDonald's location, and what are its hours?
Yes, this McDonald's has a drive-thru open every day from 5:00 AM to midnight.
Can I order McDonald's food for delivery from this location?
Yes, delivery is available daily from 5:00 AM to 11:00 PM. You can order online at https://mcdonalds.order.online/business/-5579.
What pickup and delivery services does this McDonald's offer?
This McDonald's offers curbside pickup in addition to delivery services.
Which payment methods are accepted at McDonald's, Covington, VA?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is WiFi available at this McDonald's location?
Yes, WiFi is available for customers at this McDonald's.
Can I use a mobile app to place an order at this McDonald's?
Yes, you can order using the McDonald's app available for iOS and Android devices.
What are some nearby entertainment options around McDonald's on Mall Rd?
Nearby entertainment options include Thunder Alley bowling alley and arcade, Bounceland for events and desserts, and Agony in the Alleghanies Gran Fondo sports club and event.
Are there shopping centers close to McDonald's on Mall Rd, Covington?
Yes, Mallow Mall shopping center and Highland Centre outlet store are nearby for convenient shopping before or after your meal.
What nearby facilities might be helpful for travelers visiting McDonald's at 100 Mall Rd?
Nearby facilities include the M Star Hotel Covington and Americas Best Value Inn Covington for accommodations, as well as the Alleghany Highlands Chamber of Commerce & Tourism for travel services.