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Wendy's

3.2
(865 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Colonial Heights, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Colonial Heights, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
680 Southpark Blvd, Colonial Heights, VA
23834, United States

Hours

Reviews

3.2
865 reviews
5 stars
262
4 stars
165
3 stars
122
2 stars
91
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers reported issues with food preparation, including undercooked items and incorrect orders, although some praised the taste of certain menu items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and improper food handling.

Operational Issues

Frequent complaints about the restaurant being closed during business hours, locked doors, and unavailability of menu items.
  • VP
    Victoria Peters
    2 days ago
    1.0
    They fixed it pretty quickly after we said something, but how did they not notice this huge white chunk of plastic floating in our drink. Mind you the handed it to us out of a fully lit building into a dimly lit car in the middle of the night and my child said hey there is something in my drink "looks like paper". So automated they dont pay attention to what they are putting out at all.
  • AE
    Alexis E
    Feb 24, 2026
    1.0
    If I could give a rating of a zero I would… business was open yet they had the doors locked. Both doors were locked and a employee saw me from the counter yet still didn’t unlock the doors… I waited for 5-10 minutes and tried again thinking he unlocked the doors after seeing me. But nope, I stood there and pointed at the door because by this time the employee was as sitting at a table on his phone and saw me and looked multiple times yet still did nothing. This store is a joke on the regular but this was just straight lazy. Would never recommend coming here. The wait for food inside is usually 20 minutes anyways, and the employees are always high as hell and forget something or make ur meal a medium instead of a large
  • LS
    Lauren Stallard
    Jan 1, 2026
    1.0
    Pulled up to the drive thru, nobody says anything. I sit for a minute or then say “hello” and he says “hello” super rude. I said nobody gonna say anything? He said “no, I’m eating. I’m hungry.” I say can I get a frosty please, “no frosty’s, down for the night”. Mind you, it’s an hour before closing. This is about the 4th time I’ve come, at different times and they never have frosty’s. As a chain yall need to do better. Awful service and people who don’t care about their jobs at all. You miss out on a ton of money having lazy workers that just don’t want to do the work to have one of the only good things at wendy’s.
  • CW
    Caleb Winfield
    Jan 1, 2026
    2.0
    It seems like there is always a problem with this Wendy’s. Ordered a BLT biggie bag. I said no cheese and the order taker rudely said “IT DONT GOT NO CHEESE ON IT”. Ok cool. Get the sandwich and there’s no bacon and no tomato. You’re so busy tryna rush and be rude half the things on the sandwich are missing. Got a strawberry Fanta. Was weak and Had a medicine taste. Diet Coke tasted weird as well. Gave us two sauces for an entire meal. Someone make it make sense
  • FR
    Fernanda R
    Dec 14, 2025
    1.0
    Very disappointing experience. I waited 1 hour and 30 minutes for just 7 chicken tenders. When I asked for the missing items, the staff acted unwilling to help and had bad attitudes. The employees were not friendly, and I saw food being handled with bare hands after touching other surfaces, which was very concerning. The food was not fully cooked and appeared raw. Even the drinks smelled like Clorox, which was extremely unpleasant. Overall, poor service, long wait times, unsafe food handling, and undercooked food. This location needs serious improvement.

Frequently Asked Questions About Wendy's

Is Southpark Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the opening hours of the Wendy's at 680 Southpark Blvd, Colonial Heights?

Wendy's is open daily from 6:30 AM to midnight, including drive-thru service.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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