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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(1150 reviews)

Business Details

1955 Southpark Blvd, Colonial Heights, VA
23834, United States
(804) 524-8558

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Colonial Heights is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1955 Southpark Blvd, Colonial Heights, VA
23834, United States

Hours

Reviews

3.9
1,150 reviews
5 stars
559
4 stars
274
3 stars
120
2 stars
76
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff were praised for their helpfulness, while others were reported as rude or unprofessional.

Food Quality

Food quality is inconsistent; while some customers enjoyed their meals, others reported issues with incorrect orders and poor preparation.

Wait Times

Long wait times in both drive-thru and in-store orders were frequently mentioned, with some customers waiting over 30 minutes.

Cleanliness

Concerns about cleanliness in the dining area and bathrooms were noted, with some customers finding the environment uninviting.

Atmosphere

The new location's atmosphere was criticized for being less cozy and inviting compared to previous Panera locations.
  • MH
    Marsha Harrison
    Feb 23, 2026
    5.0
    Had an amazing experience with Josiah called to place an order he was not familiar with my type of order but executed the order properly. How to place me on the hole make sure to come back with answers and check in so that I didn’t feel like I was on hold very long. Great customer service with absolutely returned because of him kudos Josiah
  • SM
    Steve Dillon (MtLifeIsBetter)
    Feb 22, 2026
    5.0
    Wife and I visited for the first time in February 2026. Loved the food and service, but I preferred the other locations atmosphere. This location is wide open inside with less privacy.
  • AR
    April Ripchick
    Feb 14, 2026
    2.0
    Ordered my lunch in the morning to pick up at 1:15 on my lunch break from work. Sat in the drive thru for almost 25 minutes after 1:15. Was late getting back from lunch. Dont go if you do not have an entire day to waste waiting. Food was excellent when I finally got it.
  • KC
    Kimberly Carls
    Feb 13, 2026
    2.0
    Whoever is placing orders for stock needs retraining. Also, 30 minutes in a drive thru for a salad and soup is ridiculous. And still asked to pull forward.
  • AY
    Anastasia Y’vette
    Feb 4, 2026
    5.0
    I've been going to this Panera location for years, and they've always offered top-notch customer service and good food. The pricing is good for the area—a meal for one including a drink would run $20 or less. The food quality stays the same—I should know, since I always order the same things lol. They've never messed up on my customizations, either. *I don't ever dine in, because this location is by the mall and popular around lunch time, and I'd rather eat in a quieter environment lol. They do seem clean and on top of things despite the rush^^ — Today, I ordered delivery from this Panera, but my order was All Wrong. The Dasher was rude, gave me the wrong order, and then told me to "tell the app" when I told her about it (I had thought that maybe she was delivering multiple orders and gave me the wrong one). I drove to this location, about 10mins from where I work, and spoke with Bonnie at the drive thru window. She made sure I got my order, and she informed her manager of the issue with my delivery and dasher. Bonnie was the sweetest person in the world!! She turned my hangry, late-start morning completely around <3 The manager, Hillary, came to the window and assured me that they would handle the issue with the dasher, as they don't want rude deliverers or ones that will mess up orders with no care. Both Bonnie and Hillary asked if there was anything they could do to compensate for the prior issues, but honestly I was just happy to get my food!

Frequently Asked Questions About Panera Bread

Does Panera Bread Colonial Heights accept reservations?

No, Panera Bread Colonial Heights does not accept reservations.

What are the operating hours for Panera Bread Colonial Heights?

Panera Bread Colonial Heights is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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