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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Colonial Heights is here with warmth and welcome. Panera Bread. Food as it should be.
Customers reported inconsistent food quality, with several mentioning poorly prepared meals and missing ingredients.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru and during busy hours, leading to long wait times.
Customer Service
Feedback on customer service was mixed, with some praising individual staff members while others reported rude or unhelpful interactions.
Atmosphere
The new location's atmosphere was criticized for being less inviting and cozy compared to previous designs, feeling more like a fast-food environment.
Order Accuracy
Numerous customers experienced issues with order accuracy, often receiving incorrect items or missing components.
YW
Yulando Wallace
4 days ago
3.0
I visited on Monday, Dec 1 for the first time in this location. I usually enjoy Panera Bread and have visited numerous times in the prior Colonial Heights location. I was somewhat disappointed due to the lack of cleanliness in the restaurant. Crumbs and trash on the floor and tabletops and there weren’t many customers during this time (around 2 or 3pm). Napkin holders were empty. Bathrooms had pieces of paper and trash around and didn’t appear too clean. Some drink machines were low on beverages. The food was good, however the soup was lukewarm. The salad was very good. Maybe this was a one-off day or there weren't enough staff. When the server called our name she sounded like an angry mom screaming for her kid (my perception maybe, but didn’t sound friendly). This is not the standard I usually see and expect from Panera in various locations I’ve visited. I may visit again. But if the environment remains similar I will not be going back to this location.
TL
Tara L
5 days ago
2.0
Every now and again, I am pleasantly surprised by a good experience, but in general, this location is often out of critical ingredients like romaine lettuce. The amount of dressing in their ramikens is laughable. Even 4 of them is not enough for a full salad. Regularly, I get a message that they are "behind" in preparing my order (which I've never encountered at any other Panera), with no update on when the order will be ready. For reference, I am writing this review while in line at the drive through. I have been in line for 21 minutes. It's OK, as once again, I got a message that they are behind, so I have no clue when my order will be ready. I will say that the workers have always been lovely and obviously have no role in ordering, portions, etc. Still, if possible, I recommend just driving to the location in Chester to avoid these issues.
KH
K. H.
Nov 24, 2025
2.0
Panerai Bread is not the place it used to be several years ago. It used to be you got your money's worth of food, now it's like their food sizes are smaller and the price got higher. I came to this new location hoping it ŵould be different, boy was I wrong. First I ordered their chicken cranberry sandwich, but I customized it to only have romaine lettuce arugula. I get the sandwich and they slapped iceberg lettuce in it. Either the staff think they're funny or they don't know the difference between iceberg and romaine. They didn't give me the receipt, so that was scrapped. The atmosphere felt uncomfortable because it seemed like they wanted me to hurry and leave even though their hours show they're open until 9pm. Probably not going to be doing Panera anytime soon.
MG
Muhittin Gulmez
Nov 16, 2025
1.0
I had one of the worst meals I’ve ever eaten at a Panera Bread. I ordered the avocado chipotle chicken scrambled egg sandwich, and it was prepared very poorly. The chicken was still frozen, the bread was stale, and they didn’t even include the avocado. When I reported the issue, they were unable to remake the sandwich. Very disappointing experience.
JS
James Sutphin
Nov 16, 2025
1.0
Bad food: ordered a yogurt with fruit and received a pre-prepared yogurt with fruit that had turned bad and became watery. Order two steel cut oatmeals that were prepared and served wildly differently. One had a heap of sugar on top that would have sent me into diabetic shock had I not turned over the oatmeal first and dumped it out. Fortunately the oatmeal was so old and congealed that it stayed in place as I tipped the container to empty the sugar. All workers seemed disengaged. Panera as a franchise has went way down with respect to quality. I keep forgetting and re-remembering this every time I'm out of town and go to one. Very spotty from location to location.
Does Panera Bread Colonial Heights accept reservations?
No, Panera Bread Colonial Heights does not accept reservations.
What are the operating hours for Panera Bread Colonial Heights?
Panera Bread Colonial Heights is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.
Does Panera Bread Colonial Heights offer delivery services?
Yes, Panera Bread Colonial Heights offers delivery services daily during their operating hours.
Can I order food online or through a mobile app from Panera Bread Colonial Heights?
Yes, you can order online via their website or through the Panera Bread mobile app available on the Apple App Store.
What payment methods are accepted at Panera Bread Colonial Heights?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Panera Bread Colonial Heights have a drive-thru service?
Yes, this location has a drive-thru service available for customer convenience.
Is Wi-Fi available at Panera Bread Colonial Heights and what is the atmosphere like?
Yes, Panera Bread Colonial Heights offers complimentary Wi-Fi and provides a warm, welcoming, and casual environment suitable for dining or working.
What nearby dining options are there around Panera Bread Colonial Heights?
Nearby dining options include Lone Star Steakhouse & Saloon, LongHorn Steakhouse, Jimmy John's sandwich shop, Chipotle Mexican Grill, Buffalo Wild Wings, and Cicis Colonial Heights pizza restaurant, offering varied cuisines if you want to explore after your visit.
Are there any nearby stores or services where I can shop or get beauty treatments near Panera Bread Colonial Heights?
Yes, nearby you can find Eyemart Express for eyewear, Q Nails & Spa for nail and beauty services, Sport Clips Haircuts for hair care, and Marshalls for clothing and department store shopping.
Which nearby places around Panera Bread Colonial Heights could be convenient for banking or financial services?
Nearby financial services include Citizens Bank & Trust Co and Navy Federal Credit Union to assist with banking and financial advising.