Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Colonial Heights on the corner of Southpark Cirlce and Southpark Boulevard by the Southpark Mall.
Multiple reviews highlighted poor service, including long wait times and inattentive staff.
Food Quality
Customers reported inconsistent food quality, with issues such as overcooked steaks, salty dishes, and incorrect orders.
Positive Experiences
Despite the negatives, several customers praised specific staff members for their excellent service and noted enjoyable meals.
Curbside Pickup
Curbside service received mixed reviews, with some customers experiencing delays and incorrect orders.
MR
Maranda Roy
2 days ago
5.0
Overall we were there for about two hours in total. Everything came out slowly but everything was fresh. The service was wonderful, and the manager was wonderful. We didn’t complain about how slow we received our food because we knew it was busy but they took it upon themselves to apologize and give us a free appetizer for the next time. Them being apologetic and aware of everything made me want to come back for a next time. Food was also perfect.
JC
Jason Chase
Jan 1, 2026
5.0
Ordered take out, food was ready for pick up extremely quick for New Years Day, everything was cooked perfectly and order was exact
HJ
Hester Jones
Dec 23, 2025
1.0
Let me just say this, Roger you need to look at the people you hire. Tonight I ordered an Alice Springs Chicken and like always they forget the Honey Mustard…..like how? It’s apart of the dish. When I called to say my order didn’t have it, KATY(who said she was the manager) said to call DoorDash. I said ‘DoorDash did what they supposed to have done. It was you guys. She placed me on hold for over 5 minutes and came back with another person on the phone who said she was a manager. I asked when will Roger be in and she placed me on hold for another 4-5 minutes until I decided to hang up. I WILL BE SPEAKING WITH HIM BECAUSE IM TIRED OF THE RUDENESS. It’s now not even about the Honey Mustard it’s about being courteous and polite when doing your job. What am I supposed to do with this dry chicken with no sauce. I tried to call back but I’m thinking they have caller ID because no one is picking up. I will be coming through and I will get this taken care of. DON’T IMPERSONATE A MANAGER IF YOUR NOT ONE. INTEGRITY IS A MUST!!!!!
SA
Sandra A.
Dec 21, 2025
2.0
I ordered curbside, received text food was ready for pickup , I drive 20 minutes once I received text order was ready left a nice tip.
i pulled up cars waiting, I see workers coming in and out the door, all I remember is a worker maybe in a cook shirt that dirty after almost 20 minutes, no one food was brought out to any one waiting before i got there . One customer pulled off and left, I will never prepay again.
I go inside followed by another curbside customer.
After I go in the “take out door” , my food sitting on shelf with a bunch of other bags sitting on shelf getting cold and soggy.
Get home food so salty couldn’t even eat it.
What a waste of time and money, one again I won’t ever prepay for food again so I can just pull off and leave.
I have been to Outback many times before, but today was the worst.
SS
Sophia Smith
Dec 16, 2025
2.0
As someone that manages a restaurant, I’ve never written a poor review about another restaurant because I look at them often and know how my restaurant views them. The food was great, hot and exactly what we ordered. The service was awful. I’m not going to name the server because I don’t think it was entirely her fault. There wasn’t one moment where she seemed like she wanted to be there (I totally get it, but fake it until you make it sis). She had 7 tables at one point and everyone in the section always looked like they needed something. We saw her 3 times in the 1.5 hours we were there, maybe 4. Asked her to split our check, waited about 15 minutes and then I ended up paying because she was standing near the back just talking to another server. It really seemed as if she couldn’t handle the section she was in, and it didn’t help that there was no manager presence in the area we were in during our visit to give her a hand or check on the tables. Hire more staff or help the ones you do have please, doing otherwise is a doing your staff a disservice and makes you lose good people.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the address and location details of Outback Steakhouse in Colonial Heights?
Outback Steakhouse is located at 165 SouthPark Circle, Colonial Heights, VA 23834, USA, on the corner of Southpark Circle and Southpark Boulevard by the Southpark Mall.
What are the operational hours of Outback Steakhouse throughout the week?
Outback Steakhouse is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Outback Steakhouse offer happy hours? If so, when?
Yes, happy hours are available daily from 4:00 PM to 6:00 PM at Outback Steakhouse in Colonial Heights.
What types of meals are served at Outback Steakhouse?
Outback Steakhouse serves lunch, dinner, and happy hour offerings.
What payment options are accepted at Outback Steakhouse?
Outback Steakhouse accepts American Express, Android Pay, Apple Pay, cash, MasterCard, and Visa.
Does Outback Steakhouse provide options for gluten-intolerant customers?
Yes, several menu items are recommended for gluten intolerance. You can view the gluten-free menu on their website.
What delivery and pickup services are available at Outback Steakhouse?
They offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Are there nearby shopping options customers can visit before or after dining at Outback Steakhouse?
Yes, customers can visit nearby places such as Southpark Commons shopping center, Macy’s department store, Dollar Tree discount store, and Claire's fashion accessories.
What entertainment or activity venues are nearby that families visiting Outback Steakhouse might enjoy?
Nearby entertainment options include Extreme Laser Tag Colonial Heights, VA, which is great for family fun after dining.
Are there nearby service locations for automotive or other needs when visiting Outback Steakhouse?
Yes, nearby automotive services include Merchant's Tire & Auto Centers and NTB National Tire & Battery, which can be convenient for automotive needs.